How Do I stop firewall from blocking pings...

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  • n25an
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jul 2008
    • 1030

    #1

    How Do I stop firewall from blocking pings...

    I have found that this happens with third party firewall software a lot...

    The result is it could stop printing and scanning...
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too
  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16083

    #2
    Originally posted by n25an
    I have found that this happens with third party firewall software a lot...

    The result is it could stop printing and scanning...
    Can u configure the third party's specific advanced settings for each individual network connection on the computer, logging, and rules for ICMP traffic (ex. the PING command). ]
    Like u can with Windows Firewall ??
    check mark the Allow incoming ICMP echo request ??
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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    • n25an
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2008
      • 1030

      #3
      firewall

      I will try that...
      Sad To Say I Don't Have a Life
      I do this stuff on the weekends too

      Comment

      • TheOwl
        Service Manager

        Site Contributor
        1,000+ Posts
        • Nov 2008
        • 1732

        #4
        The firewall shouldn't block printing but it may stop the scanning, depending on your method of scanning. Here are a couple of ports that you could open up.

        RAW - 9100
        LPR - 515
        SMB - 445
        FTP - 21

        If you ever think that a firewall is blocking traffic or the cause of an issue, then the easiest thing to try is temporarily disabling the firewall. If that then fixes your issue, you can then start going down the track of what is causing the firewall the block it. In most cases with firewall software these days, is that you can add trusted networks, trusted IP ranges or trusted IP address. Usually this will allow all traffic from these trusted zones.

        Hope this helps.
        Please don't ask me for firmware or service manuals as refusal often offends.

        Comment

        • fausto1981
          IT Technician

          100+ Posts
          • Dec 2007
          • 146

          #5
          Get into the advanced settings of the firewall and see if you can configure where it says:
          "ICMP Packets" and either grant or allow it... you should then be able to ping it....

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          • teckat
            Field Supervisor

            Site Contributor
            10,000+ Posts
            • Jan 2010
            • 16083

            #6
            Originally posted by fausto1981
            Get into the advanced settings of the firewall and see if you can configure where it says:
            "ICMP Packets" and either grant or allow it... you should then be able to ping it....

            n25an/ left the building on 3/10/2010 > never to return
            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

            Comment

            • n25an
              Service Manager

              Site Contributor
              1,000+ Posts
              • Jul 2008
              • 1030

              #7
              Originally posted by teckat
              n25an/ left the building on 3/10/2010 > never to return
              very funny....

              but its hard to leave when I wasn't here...

              and if I didn't say it thanks...

              this helped a lot...

              thanks again...
              Sad To Say I Don't Have a Life
              I do this stuff on the weekends too

              Comment

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