problem connection between PC (windows 7) with Canon IR5570

[Guest]

Dear all,
I need your help.
I have canon IR5570. my computer use windows 7 32 bit. conection with lan cable.
That i have done :
1. Ping canon from PC. success.
2. Ping PC from canon IR5570. Failed.
3. I install CanonDriverConfigToolv3_32BIT.exe
Canon U.S.A : Disclaimer
success.
4. Install PCL5e-c_6_v8.70_v6.70_Setup.exe
Canon U.S.A : Disclaimer
failed because the pc does not detect the presence of Canon IR5570.
now, I cannot print or scan use to canon IR5570.
What will I do to solve problem?

Thank you.
sigid from Indonesia

[Vulkor]

try disabling Firewalls?

[darkmaster]

How about the M/C change to another IP address?

[D_L_P]

1. Ping canon from PC. success.
2. Ping PC from canon IR5570. Failed.

That's your problem right there, the copier can't talk to the PC. I think Vulkor called it, turn off your firewall and try it. You probably need to add an exception for simple file sharing and printing services.

[bakaoni666]

have u solve your problem?

try the other driver..UFRII

what's your email?

[mkharish]

Check It....

I need Service Support Tool for IR3300 Kindly help me......

[mkharish]

Kindly Check IP address in PC and IR5570 are same or different, then restart both the machines ..... also check the cable connected is attached correctly ......