Savin C2525 lost scan to email capability

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  • calvarysr
    • Nov 2024

    Savin C2525 lost scan to email capability

    We have a C2525. Using a combination of PC's and Macs. The Macs do most of the scanning. We had the ability to scan to email. About three weeks ago, we had to change email servers. Our email is run through our website. Now, we cannot scan to email. I must have missed a setting or port somewhere, but can't find it. The manuals on this beast are hard to understand- so complicated, not sure where to look. Can't wait til our lease is up... gonna switch to something else....The change in email server is the only thing that has changed, that I can think of....

    If I was to have a tech come out, they'd charge a fortune. Any ideas? I'm a bit of a newbie- tech wise- so be patient with me....
  • D_L_P
    Self Employed

    1,000+ Posts
    • Oct 2009
    • 1196

    #2
    Did you tell the Savin the new email server's ip address?
    Did any passwords change for the new server?

    Look in user tools-> System Settings-> Interface settings.
    There you should see the SMTP server name/ip_address and change it

    Comment

    • calvarysr

      #3
      I entered the new address. I will verify that it is correct & check out the password...Thanks....

      Comment

      • verderacer
        Trusted Tech

        100+ Posts
        • May 2008
        • 158

        #4
        I hate to say it but that is why our companies charge for our expertise and we get paid for it.

        With that said, DLP is correct. If nothing else changed then I would be looking at the username, password and possibly authentication.
        Ricoh & Microsoft may pay the bills but Un*x saves my ass every day.
        MCSE/CCNE/ENS and other crap...

        Comment

        • calvarysr

          #5
          Nothing against what you charge, particularly- we're just a small church with not too much money...If I had the money, I'd gladly pay it. Knowing what little I do know, I am sure your expertise is worth the fee. My frustration is with the lack of training from the original company, and the things they 'forgot to mention'. Techs are great....It is the price we pay for joining the technical world...

          Comment

          • jdemery7

            #6
            Re: Savin C2525 lost scan to email capability

            Originally posted by verderacer
            I hate to say it but that is why our companies charge for our expertise and we get paid for it.

            With that said, DLP is correct. If nothing else changed then I would be looking at the username, password and possibly authentication.
            The real question is how one would gain this expertise, did someone charge you for it? Or did you you figure it out on your own, then if you did pay for it, where did they get it? Someone learned this free of charge, and what happened to simple help here and there among technicians. It is ridiculous how everyone has their hand out these days.

            I appreciate the info, here, since finding a manual is next to impossible since, again, everyone has their hand out.

            JE

            Comment

            • TheOwl
              Service Manager

              Site Contributor
              1,000+ Posts
              • Nov 2008
              • 1733

              #7
              Re: Savin C2525 lost scan to email capability

              Chances are that your new server uses SSL or TLS which needs to be enabled on your machine assuming that it supports those protocols.

              Speak with your IT people (I am assumming that you used an IT provider to help update the website and create an email server) and get them to give you more information on the email server compnent.

              If you are using OWA (Outlook Web Application) as your email from a website, then the below document might help your IT people in getting the issue solved.

              Email with Exchange 2010.pdf
              Please don't ask me for firmware or service manuals as refusal often offends.

              Comment

              • Tonerbomb
                AutoMajical Resolutionist

                Site Contributor
                2,500+ Posts
                • Feb 2005
                • 2589

                #8
                Re: Savin C2525 lost scan to email capability

                Originally posted by jdemery7
                The real question is how one would gain this expertise, did someone charge you for it? Or did you you figure it out on your own, then if you did pay for it, where did they get it? Someone learned this free of charge, and what happened to simple help here and there among technicians. It is ridiculous how everyone has their hand out these days.

                I appreciate the info, here, since finding a manual is next to impossible since, again, everyone has their hand out.

                JE
                WTFRU ?? many of us have had some advanced education, and even more of us have been to manufacturer's training at our employers or our own exspense. If you can figure it out on your own you could be 1 of us, but nothing is FREE even if the goverment say's so....

                It's a simple thing. If you need something ask (broken english accepted), when you receive it use it and give something usefull back!!!! that's all the collective ask's for !!!!!!


                Mystic Crystal Revelations

                Comment

                • alp
                  Technician
                  • Jun 2012
                  • 34

                  #9
                  Re: Savin C2525 lost scan to email capability

                  Troubleshooting email is fairly simple. Scan something. When it fails, look in the System Log. The last entries state "SMTPC" folowed by what the issue is. Resolve this issue. It is usually "Error 550" which os permissions, or "refused connect" which is port or permissions, or "unable..." which is a network setting. These are usually responses from the mail server, and getting this info to the customers IT support will get your answer. For more detailed info, Google is our friend.

                  Comment

                  • Redarmy
                    Technician
                    • Sep 2011
                    • 25

                    #10
                    Re: Savin C2525 lost scan to email capability

                    I was under the impression that most 3rd party website/mail hosts block port 25 (I could've made that up, but I'm pretty sure I read it somewhere), so have always avoided using them. Use the ISP's SMTP or google/gmail SMTP.

                    Comment

                    • calvarysr

                      #11
                      Re: Savin C2525 lost scan to email capability

                      So- issue has been resolved, obviously. Thanks for the help.
                      alp: how is it that I automatically know that error 550 is permissions, or "refused connect" which is port or permissions, or "unable..." which is a network setting? Getting info to the customer's IT support: I am the customer. I am also IT, only by default. I get to learn these things when problems occur, because the person that set up the system is no longer with us. Yes, we received training from the copier people, but if you've never had a particular issue, how do you know what troubleshooting questions to ask, if you've never experienced some of the problems...

                      Owl- I am our IT people. There is support with our Website hosts, but, but they aren't familiar with the idiosyncrasies of the Savin copier....

                      Since the original problem, there have been two additional issues, which I solved with trial and error. Again, we lost scan to email capability, seemingly, over a weekend, when no one was around to monkey with the settings...Seems to be mostly username/password issues...But when no one has been using the machine, that I know of, sometimes it is a challenge...

                      Comment

                      • TheOwl
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Nov 2008
                        • 1733

                        #12
                        Re: Savin C2525 lost scan to email capability

                        To be honest with you, I have had very little official training as far as networking and computers go.

                        I learnt everything by my self using the age old Trial by Fire method. While this probably isn't the most ideal way to learn, it is certainly the most effective as once you have figured out the cause of a problem and then fixed it, you will never forget that, plus you learn alot of new things on the road to finding your fix.

                        I started life as an BubbleJet Tech and through playing around with alot of equipment over alot of years, I now work mainly as an IT Technician looking after multiple sites, servers, data centers and so on.

                        If you really want to learn about email servers and stuff like that, then there are two ways to go about it:

                        1. Download and install a mail server. Microsoft Exchange has a trial period, just like Server 2008 R2 and then there are the free systems that you can download. You can also buy books pretty cheap which also include the software to install and learn on while going through the book.

                        2. Ask direct questions regarding your issue. It is no good in just saying "I can't scan to email, what is my problem". You need to ask (if you can't find the information in the first place, remembering the your own research will always out wiegh someone telling you how to do it) what does this error mean, or does anyone know the specific mail settings to use with this host. Also remember to tell them what you have tried already.

                        Aside from that, play with as much equipment as you can and get some time under your belt.
                        Please don't ask me for firmware or service manuals as refusal often offends.

                        Comment

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