IRC3220 not found with scangear on XP, W7 firewall OFF

[Guest]

On IRC3220 with scangear 2.61 on PC with XP (or W7)
I am able to ping IRC3220 and I can ping the PC from the IRC3220 in CMD windows.
Trying to have scangear to see the IRC3220 always fails even with specific IP.
Can someone point out what I am missing?
Thanks

[Herrmann]

does the 3220 have a fiery rip attached? if this is the case, you need the "fiery remote scan" tool

[x080790]

No fiery unit attached

does the 3220 have a fiery rip attached? if this is the case, you need the "fiery remote scan" tool

Thanks for the response.
This unit does not have a fiery unit.

[Mr Spock]

Are you using the "color" scangear or the b/w scangear. I believe it has to have the color to work.

[mjarbar]

Also create an exception on the Windows DEP for the scangear as this sometimes blocks scangear from picking up the machine!

[SCREWTAPE]

What other anti-virus do they have installed.

Also for the hell of it..

Why don't you check sevice mode>LVL2>Copier>Option>Body>NW-SCAN

0: Don't permit

1: Permit (Invalid when UFR board or open interface board isn't connected.)

If you see the scan tab chances are its enable.

Have you tried flashing the machine?

[copyman20]

Not sure if you have tried this.

Registering ScanGear Tool in [Exceptions] in Windows Firewall
- For Windows 7:
1.Click (Start) → [Control Panel] → [System and Security] → [Windows Firewall] → [Advanced Settings].
2. Select [Inbound Rules] in the [Windows Firewall with Advanced Security] sheet → click [New Rules].
3. In [New Inbound Rule Wizard], select [Program] → click [Next].
4. Select [This program path] → click [Browse] → select the file below → click [Next].
%ProgramFiles%Canon\Color Network ScanGear\SgTool.exe

5. Select [Allow the connection] → click [Next].
6. Select only [Private] → click [Next].
7. Enter a name in [Name] → click [Finish] to close [New Inbound Rule Wizard].

Registering a UDP port to [Exceptions] in Windows Firewall
- For Windows 7:
1. Click (Start) → [Control Panel] → [System and Security] → [Windows Firewall] → [Advanced Settings].
2. Select [Inbound Rules] in the [Windows Firewall with Advanced Security] sheet → click [New Rules].
3. In [New Inbound Rule Wizard], select [Port] → click [Next].
4. Select [UDP] → enter 56338 in [Specific local port] → click [Next].
5. Select [Allow the connection] → click [Next].
6. Select only [Private] → click [Next].
7. Enter a name in [Name] → click [Finish] to close [New Inbound Rule Wizard].

Hope this helps

Good Luck