Globalscan Troubles

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • CANCOUNTRY TECH
    Trusted Tech

    100+ Posts
    • Aug 2008
    • 114
    #1

    Globalscan Troubles

    Hi all,

    Can anyone shed light on some issues im having with globalscann ive been given the task of in stalling this solution on 200+ machines im having only problems with the mpc 4500 the globalscann wont start on strart up the java platform starts fine rebooting and selecting the option does nothing.Ive reinstalled it checked it has a licence and also deleted the sdk folder and reinstalled the client as well as updating firmware any suggestion would be helpful

    Cheers
    Tags: 4500, 500, firmware, folder, hi all, light, mpc, solution, trouble, updating
    • Choro1dal
      Trusted Tech

      100+ Posts
      • Jun 2008
      • 176
      #2
      Things that have given me issues in the past

      MFDs memory been upgraded to maximum?
      MFD firmware, there was an update specifically for SDK stalling.
      Is the Java card updated to the latest version. (Type C should be at 2.15.01)?
      Fresh install of SDK. (Unistall current, format HDD, clear unique SDK ID from SP mode(5401-200,210,220) and reboot.
      Ensure the SDK is set to autostart.
      Increasing the Heap/Stack size for the SDK. (User Tools, Extended Feature Settings, Administrator Tools)

        Comment

        • D_L_P
          Self Employed

          1,000+ Posts
          • Oct 2009
          • 1196
          #3
          I'll second what Choro1dal said about the java card firmware being the newest.
          I have global scan setup on about 50 mp4000, not the mpC4000, but what I found was the java card needed to be updated to the newest version to work.

          Also, when it 1st boots I've seen the java option take almost 4 or 5 minutes to finally boot.
          Are you installing the java to the HDD or SD card? I installed it to the HDD.

            Comment

            • CANCOUNTRY TECH
              Trusted Tech

              100+ Posts
              • Aug 2008
              • 114
              #4
              thanks guys done everything except clear unique sdk id what exactly is this.
              Cheers

              Cancountry tech

                Comment

                • Choro1dal
                  Trusted Tech

                  100+ Posts
                  • Jun 2008
                  • 176
                  #5
                  The unique SDK ID is a character string stored on the device when an Extended Feature/Software development kit (SDK) is installed. Sometimes when unistalling the SDK this setting is not cleared. To ensure the removal is complete after uninstalling the SDK, access copier SP modes and check/clear the values in SP mode(s) 5401-200,5402-210,and 5420-220) then reboot

                    Comment

                    Previous template Next
                    Working...