Konica 7272 IP-511 slow printing

[RyanPacific]

I have a Konica 7272 with an IP-511 when it takes a print job it will print one page, then the machine will cycle once or twice, print the next page, cycle once or twice, print the next page and so on. I have so far tried a few different drivers, printing via crossover cable, changed the controller, upgraded the memory to 256MB and it still does it. I took the controller from the customer machine and replaced it with one from the office that I know works right with the same result. I put the one from the customer on a 7255 in our office and it worked fine. The hard disk management is grayed out in the key op mode and when I enable the hard drive in 25 mode and restart it gives an error code. How do I know if I have the right hard drive in the right controller? The web interface says ip-511a but the label says ip-511. When the job is printing there is nothing left in the que on the customers computer, server or controller. The same thing happens when use my laptop and a crossover. The issue only seems to happen on printing although they have told me that it has happened a few times just copying but i have not seen it.

[Stirton.M]

Install a hard disk in the client's machine. HD-105 kit is an option on this series.

[RyanPacific]

The hard drive is installed, it's connected to the IP-511.

[Stirton.M]

Have you tried swapping the hard disk option from the good machine to the problem child?

It is possible that perhaps the controller itself, or the drive, or both are bad. It could be a bit switch setting as well. What is the error code you get?

[RyanPacific]

The error is something like Sc-47 or something like that. I'm not near the machine right now to check. The thing is I took a good controller and HDD from the office and brought it to the customer and had the same problem. I then took the 'bad' controller from the customer and put it on a machine in the office and it has no problems at all. I've taken the drive from other controllers too with the same result. I'm thinking it is the image processing board.

[Stirton.M]

Looking in on a tsb listing, I found the following...

Description
SC 56-04 code is displayed after installing the HDD.
Solution
CAUSE: The incorrect HDD has been installed. The HDD from the IP-511 and IP-511A are not the same.
SOLUTION: Confirm that part number 14KX-9040 is used when installing a replacement HDD in the IP-511A.

and

Description
SC46-40 approximately 30 seconds after power up and after installing the hard drive (HD105).
Solution
CAUSE: A poor connection exists between the image CB, image CB interface, and/or the HD105.
SOLUTION: Remove and reinstall the HD105 and the image CB interface. Prior to installation, slightly loosen the mounting screws that secure the image CB and the image CB interface to the respective mounting plates. Install the image CB interface and the HD105 then tighten the mounting screws on both boards.
Note: Ensure software dipswitch 2-0 (HDD connection Disconnect/Connect) is ON. To set the software dipswitches, perform the following:
1. Access the 25 mode (hold down the 2 and 5 keys at power up) or turn the main switch ON and then wait for the Ready to Copy message.
2. Hold the P button down until the message Enter 4-digit Password To Change is displayed.
Note: The button must be held down for about 5 seconds before the message is displayed.
3. Enter the password 9272 and press the Start Print button.
4. From the memory setting mode menu, select [1] Software SW setting.
5. Use the left set of arrows to scroll to dipswitch 2.
6. Verify that 2-0 is displayed. If not, use the left and right up/down arrows until 2-0 is displayed.
7. Select ON (1).
8. Power the machine OFF/ON to exit the 25 (memory setting) mode or Press RETURN, MODE CHANGE and EXIT or BASIC SCREEN to return to normal operation.

and

Description
HDD not recognized by the main body.
Solution
CAUSE: The HDD has been isolated via software dipswitch 2-0.
SOLUTION: To enable the HDD, perform the following:
1. Access the 25 mode (power the copier ON while pressing the 2 and 5 keys).
2. Touch [1. Software SW setting] on the touchscreen.
3. Select software dipswitch [2] using the left up/down arrow(s).
4. Select the bit number of the switch [0] using the middle up arrow.
5. Touch [ON (1)] on the touchscreen to enable the HDD.
6. Power the copier OFF/ON to exit the 25 mode



Other issues might be firmware....or it could be the IPB....

[RyanPacific]

It was a software problem on their part. For some reason IP511A does not like print jobs from Adobe 9. Couldn't tell you why. I did however find a way to restore the IP511 controller without a parrelel port connection like the manual says or with the ghost software everyone says to use. I'll be writing a tutorial about this very soon.

[Stirton.M]

Try using the "print as image" option. Found in the print dialog from Acrobat Pro, in reader, it is found in the "advanced" button of the print dialog.

[RyanPacific]

Yeah I've had to deal with this type of thing before. I'm very familiar with all of the print options Adobe software has, in this case even printing as an image doesn't help. I set them up with the FoxIt reader and it seems to be working for now.