Richo CL7000 CFM Cannot Find Server

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  • masterofpatience
    An Old Copier Doctor

    50+ Posts
    • Jun 2009
    • 55
    #1

    Richo CL7000 CFM Cannot Find Server

    So I have a new client with an Aficio CL7000CFM attached to his network and I can ping the IP address of the machine and print to it however, the scan portion of the system cannot find the server.
    I have tried installing ScanRouter Pro and ScanRouter Enterprise SR Managers on their Windows Server 2003 and when it is asked to search for the server name or IP address there is no server address found anywhere on the network.

    Any recommendations would be greatly appreciated.
    Tags: aficio, aficio cl 7000cfm, aficio color, cl7000, print, pro, ricoh, ricoh cl7000, scan, system
    • copyman20
      Trusted Tech

      100+ Posts
      • Feb 2008
      • 207
      #2
      Do a NCS clear on the machine.

        Comment

        • masterofpatience
          An Old Copier Doctor

          50+ Posts
          • Jun 2009
          • 55
          #3
          NCS Clear - No Joy

          So, we did the NCS Clear on the machine without success. To resolve the issue, I installed a copy of Adobe Acrobat Full version and it scans in B&W without issue. When scanning in color it says it doesn't have sufficient memory to complete the scan. Do you know if that is MACHINE(Ricoh) memory or COMPUTER memory? Any other ideas as to why it wouldn't scan using Scan Router?


          Originally posted by copyman20
          Do a NCS clear on the machine.

            Comment

            • zed255
              How'd ya manage that?

              1,000+ Posts
              • Dec 2009
              • 1025
              #4
              The insufficient memory is the MFP memory, try it at a lower resolution or add memory, the default memory is insufficient for FC scans at 600dpi, use 300dpi.

              You may try the add / remove device in ScanRouter or try setting the server address manually:

              In Scanner SP
              SP8-001, set the IP of the PC runnung SR

              And version of ScanRouter

              In system or copy SP
              SP5-974-1, 0 for lite and 1 for full

                Comment

                • masterofpatience
                  An Old Copier Doctor

                  50+ Posts
                  • Jun 2009
                  • 55
                  #5
                  Zed-
                  Thanks for the memory tip. We were trying to run at 300 DP and it was only 1 red "paid" stamp on a white piece of paper and still was insufficient.
                  The IP address on SP-8-001 IS set to the SR PC server address. I'll have to go back next week to check SP5.
                  SR Version is the latest available on the Ricoh website. Pro and Enterprise versions.

                  Originally posted by zed255
                  The insufficient memory is the MFP memory, try it at a lower resolution or add memory, the default memory is insufficient for FC scans at 600dpi, use 300dpi.

                  You may try the add / remove device in ScanRouter or try setting the server address manually:

                  In Scanner SP
                  SP8-001, set the IP of the PC runnung SR

                  And version of ScanRouter

                  In system or copy SP
                  SP5-974-1, 0 for lite and 1 for full

                    Comment

                    • Eric1968
                      Service Manager

                      1,000+ Posts
                      • Jan 2009
                      • 2459
                      #6
                      I can remember that you have to add an exception to the Windows Firewall?

                        Comment

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