scan to folder issue w/64bit windows 7

[Hansoon]

Re: scan to folder issue w/64bit windows 7

I too prefer for my customers Scan-FTP with fixed IP ofcourse and Quick-'N-Easy lite free FTP server. All other solutions are not that stable according to my experience.

Hans

[wizardjimmy]

Re: scan to folder issue w/64bit windows 7

Yes you can, however this leaves your system wide open to intrusion, and as a field engineer and not the customers IT department, NOT a good idea.

true, though there are some customers refuse to put a password (it's too problematic...i wonder why :S ), since it is an offline (not connected to internet) network, i got nothing to say...

I too prefer for my customers Scan-FTP with fixed IP ofcourse and Quick-'N-Easy lite free FTP server. All other solutions are not that stable according to my experience.

Hans

how about scan to e-mail? is it problematic? I've only set it up once, but under condition they must have their own (local) smtp server. It works like a charm, wonder if it is possible to set up a smtp server instead....

[Hansoon]

Re: scan to folder issue w/64bit windows 7

how about scan to e-mail? is it problematic?

Works very good. I have several customers using it even with an outside SMTP server. However, I consider this as a workaround when everything else fails.

Scan-FTP means, hit the scantarget button and find your file in the destinated folder. Scan-e-mail needs a lot more clicking to have the file in the final folder.

Hans

[wizardjimmy]

Re: scan to folder issue w/64bit windows 7

Works very good. I have several customers using it even with an outside SMTP server. However, I consider this as a workaround when everything else fails.

Scan-FTP means, hit the scantarget button and find your file in the destinated folder. Scan-e-mail needs a lot more clicking to have the file in the final folder.

Hans

right, thanks for the info...personally i haven't tried ftp scanning yet and also quite unclear as on how ftp thing work...any recommended sites for me to find out?

[eaglesat]

Re: scan to folder issue w/64bit windows 7

I am having a few issues setting up filezilla to FTP from my Kyocera. What settings do i need to achieve this.
Are you able to scan directly from the MFP to folder this way?

[kingpd@businessprints.net]

Re: scan to folder issue w/64bit windows 7

I've been fortunate where customers will have their own IT departments and they usually know a lot more about networks and stuff than I do. I usually end up learning from them.

I've set up scan to the copier and retrieve the files online via internet explorer; where you ftp the device. I've set up scan to a folder on the computer through the LAN which worked better but seemed slow sometimes.

I think scan to email is the worst to set up. So many possible problems. Does the client have their own email server, do they lease a pop account through someone like a godaddy, are they scanning to google mail? Headaches.

I was always told that you should never email confidential files or include private information in emails since it's the least secure communication method. I would think that would apply to scan to email? But I don't know.

[rthonpm]

Re: scan to folder issue w/64bit windows 7

Scan to email can be a fairly insecure process depending on where the mail server resides. If it's an internal server then there's a better layer of security as the packets never leave the internal firewall. If the customer uses a third party mail server (ISP, web hosting firm, etc.) then as the transmission leaves their network it's pretty much fair game as it makes it way through the internet.

Scan to FTP is nice, but again, if it's going outside of the customer's network then the data is open to potential interception. FTP is not a secure protocol, hence the development of SFTP for instances where better security is necessary. SMB/CIFS scanning is generally the most secure method because it remains completely internal, relies on existing authentication, and can be managed without involving outside means. Pretty much the only ease in scan to email or FTP is the presence of a server acting as an authentication agent, which you have in SMB scanning only in a domain environment.

All the tips for changing security settings in Windows or altering server settings are good to know but can lead to major issues if implemented without a customer's knowledge, or understanding. After all, if there is ever an intrusion or security issue on a customer's network those changes could lead to lawsuits or termination, even if they are unrelated to the issue. There are also increasingly legal and regulatory requirements for network security for medical and other professional organisations that may be unwittingly violated.

In recommending any type of document storage through scanning, the best rule of thumb is to make sure it is:

1. Manageable with the greatest level of privacy or security possible for the customer's line of work.
2. Easy for the end user to use.
3. Able for the customer to be able to apply future changes with as little technician intervention as possible.

Yes, Windows 7 has made a major change in the methods techs have used to configure devices, but the change from x86 to x64 processors is the first shift for the copy world since the MFP is a relatively new device. It will take awhile for the old hardware to die out, but as customers increasingly become more sophisticated in what they expect from their machines we will see document management and IT become a much more substantial part of the tech's job.

[copymech]

Re: scan to folder issue w/64bit windows 7

there is an application called XP mode avaailable for Win7 thru the microsoft web site. it my allow for the scanner tool in control panel to detect the twain device, allow it to work again.

[ignacio.cortez]

Re: scan to folder issue w/64bit windows 7

Scan to E-mail:

I've got a couple of clients that set their MFP to scan to a google account, I've advised them against it but that was their choice, it does work, however might have issues if google changes their SMTP ip address, since for some reason they were able to set it up entering the IP address instead of the smtp server name i.e. smtp.server.com

Scan to FTP:

There is no need to have an external FTP server, Filezilla FTP server has been a life saver for me, this can be loaded on the computer the client wants to have their scans sent to, it takes a few steps to configure and you're set, I like FTP specially on a Enterprise environment because if they change their windows password (periodic change) they do not have to worry about going to the MFP and make the change there, they can keep on using the ftp credentials, FileZilla ftp server is an Open Source software that is available for personal or commercial use same price (FREE) with the Open Source License, if you do not wish to set up FileZilla, most PC and MACs come with an FTP service, in PCs it is in the IIS service (might need to install addon from Windows CD) MAC's is File&Print sharing (newest OS has some issues but can be configured nonetheless.

any questions, I'd be more than happy to respond on configuration wise I do at least 1 or 2 a week, some times more, even my home MFP and Server are setup this way :-)

Have a great day.

[Hansoon]

Re: scan to folder issue w/64bit windows 7

You might try this one (download at the bottom):

Quick 'n Easy FTP Server Lite

Very good and simple FTP server.

Hans

[TheOwl]

Re: scan to folder issue w/64bit windows 7

Or you can just use IIS which has an inbuilt FTP server and it runs as a service, not an application which means that it is running even when the PC isn't logged in.

Microsoft Internet Information Services.doc

I know the above document is for XP, but it is very similar to Windows 7. The only thing you then have to do for Windows 7 is to then open up the firewall for port 21 using the following commands:

1. netsh advfirewall firewall add rule name="FTP (non-SSL)" action=allow protocol=TCP dir=in localport=21
2. netsh advfirewall set global StatefulFtp enable

If you want to read more on IIS 7 or 7.5, have a look at the following website as it is really useful Configuring FTP Firewall Settings in IIS 7 : FTP 7 for IIS 7 : Publishing Content to Web Sites : The Official Microsoft IIS Site

[leonardob]

Re: scan to folder issue w/64bit windows 7

Scan to E-mail:

I've got a couple of clients that set their MFP to scan to a google account, I've advised them against it but that was their choice, it does work, however might have issues if google changes their SMTP ip address, since for some reason they were able to set it up entering the IP address instead of the smtp server name i.e. smtp.server.com

Scan to FTP:

There is no need to have an external FTP server, Filezilla FTP server has been a life saver for me, this can be loaded on the computer the client wants to have their scans sent to, it takes a few steps to configure and you're set, I like FTP specially on a Enterprise environment because if they change their windows password (periodic change) they do not have to worry about going to the MFP and make the change there, they can keep on using the ftp credentials, FileZilla ftp server is an Open Source software that is available for personal or commercial use same price (FREE) with the Open Source License, if you do not wish to set up FileZilla, most PC and MACs come with an FTP service, in PCs it is in the IIS service (might need to install addon from Windows CD) MAC's is File&Print sharing (newest OS has some issues but can be configured nonetheless.

any questions, I'd be more than happy to respond on configuration wise I do at least 1 or 2 a week, some times more, even my home MFP and Server are setup this way :-)

Have a great day.

[ignacio.cortez]

Re: scan to folder issue w/64bit windows 7


Leonardo,

Not sure if you still need help with this or not, some how my notifications did not trigger when you replied to this post.

Make sure you always work with their IT (If it is internal, if it is outsorced, make sure you talk/work with the person in charge)
Even though the Networks have a DHCP pool, they normally do not use all IP addresses.
I.E.
192.168.1.2 --> 192.168.1.50 Servers
192.168.1.51 --> 192.168.1.100 Printers
192.168.1.101 --> 192.168.1.200 DHCP Pool
192.168.1.201 --> 192.168.1.250 Unused/Specailty Devices

You can either, setup a regular PC in the "Servers" or "Unused/Specialty" ranges Manually
just copy the rest of the settings (Subnet Mask, Gateway, DNS1 & 2, etc)
You can also work with the IT to setup the service on the Server, Servers should have a static IP so you would not encounter
the issue there either.
As far as security, Yes, some people noted that FTP port is not secure, which is correct, since the login credentials are sent
in plain text, however, this would be an internal solution, which means, most of the users in that network will probably already
have access to that folder. However, some MFPs are already equipped with encryption and as long as the FTP solution you select
does have the same type you should be able to configure that as well.

An alternate, that worked for some of my clients was a NAS (Network Attached Storage)
They set it up on their network, setup all the user logins and also manage access. The customer/users
will be able to access it as a regular network drive, and you can setup the scan upload from the MFP through FTP or even SMB
Scan to email, still somehow has more moving parts and sometimes becomes more of a headache, however I do suggest
if you go that direction, you can actually setup an SMTP relay to email to the user, but again, work with the IT person, because,
as you know, Murphy will visit you when you least expect it, and as he says, anything that can go wrong, WILL!
Plus, plain SMTP is also not secure, just like plain FTP the credentials are sent in plain text, you'd need to configure something else
to send in SSL or TLS for an added security. Some solutions to work with GMAIL or OFFICE365 you might need to setup a relay PC to
be able to email to them using these encryption methods (such as OpenSSL) which can communicate in Plain as well as SSL and TLS


hopefully you already got this going, if not, hopefully this gives you a bit more information to get it going