Ricoh Mp171spf and Vista Scanner Connection

[treloyarakias]

Hello all.Here's the story so far.I have a Ricoh mp171spf and i cannot connect to work the scanner on a pc with Vista.I also have an xp and it works fine.I have updated the firmware but nothing happened.Does anyone has an other idea.What can i do to fix it.Also printer is working and lan fax to.The vista pc has kaspersky anitvirus i don't know if that helps.Please i would like an answer as soon as possible if anyone knows.

Thank you in advance.

[stan780953]

Hi
I have seen kaspersk block scanner before, you should be able to add an exception within the software settings. You could also disable kaspersky for a few minutes and test scanning which would help in troubleshooting.

[Eric1968]

Is File and Printer Sharing enabled (Networksettings)?

[treloyarakias]

Well it is a little odd because the printer is working.And i cannot find what is going wrong.Any other ideas.I will try to change the network setting and disable the antivirus and will see what happens.But i need ideas.So be quick and short.Thank you.

[jonhiker]

the communication with printing is different. in scanning, the copier is asking for permision to add to or alter a folder. Anti-virus programs have been known to block this function. as stan780953 said, try turning off the firewall, if that works, then look to add an exception through kaspersky.

[treloyarakias]

It is strange because i have a different pc with xp installed and it works fine.also karspesky is installed.So,any more ideas.ASAP....

[rthonpm]

Have the customer create a generic user name on the computer with a password. Then once the account is created, have them use the user name and password as the authentication information to reach a shared folder.

Also, as Eric1968 said above, make sure the network profile is set up as a home or work connection instead of a public one. The network profiles in Vista and W7 allow the user to block access to shared resources on the computer in case they are not in their regular work environment (this is primarily for laptops and other portable computers). By default, network connections are always set to start as public (untrusted) to prevent unauthorised access. It may be as simple as changing the network setting.

[ricoco]

rthonpm is right.
See in computer management and look the users to see the acounts.

[treloyarakias]

Have the customer create a generic user name on the computer with a password. Then once the account is created, have them use the user name and password as the authentication information to reach a shared folder.

Also, as Eric1968 said above, make sure the network profile is set up as a home or work connection instead of a public one. The network profiles in Vista and W7 allow the user to block access to shared resources on the computer in case they are not in their regular work environment (this is primarily for laptops and other portable computers). By default, network connections are always set to start as public (untrusted) to prevent unauthorised access. It may be as simple as changing the network setting.

Ok.I will try to connect with this and see what will happen.I will keep you informed for the progress.Thank you all for your help.

[acusso1234]

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Read this guide (from Konicaminolta ftp site)
Good luck

[treloyarakias]

thank you very much for your help.

[treloyarakias]

You are not going to believe what was the solution....You have to enable password protection on Vista!It's terrible.Vista Sucks.But on Seven it was a piece of cake to fix it.Thank you all for your help.