I can scan to smb on windows 7 but not on windows 7 entrprise

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  • n25an
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jul 2008
    • 1030

    #1

    I can scan to smb on windows 7 but not on windows 7 entrprise

    Has anyone here gotten scanning to work on windows 7 enterprise... If so how... I figured out how to windows 7 ultimate to work with scan to smb but windows 7 enterprise seems like a whole different beast....
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too
  • mams4s
    Technician
    • Mar 2011
    • 30

    #2
    Originally posted by n25an
    Has anyone here gotten scanning to work on windows 7 enterprise... If so how... I figured out how to windows 7 ultimate to work with scan to smb but windows 7 enterprise seems like a whole different beast....

    Dear Am also facing problem with windows 7 SMB Scan,please let me know what u have figured out in windows 7 ultimate.i closed the firewall,then also am unable to succeed,if u have the solution please share with me,thanks

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    • n25an
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2008
      • 1030

      #3
      here is a link to what I found out...
      let me know if any of these helps you...

      if you are setting up windows 7 from scratch and you are unsure about scanning... this guide will walk you through everything... link

      if you have done all that and you have windows 7 enterprise then its time to try this link
      Sad To Say I Don't Have a Life
      I do this stuff on the weekends too

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      • haggiss
        Technician
        • Jan 2009
        • 20

        #4
        Originally posted by n25an
        Has anyone here gotten scanning to work on windows 7 enterprise... If so how... I figured out how to windows 7 ultimate to work with scan to smb but windows 7 enterprise seems like a whole different beast....
        Make sure port 445 is open make an exception for it

        Comment

        • n25an
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jul 2008
          • 1030

          #5
          windows 7 scanning and windows 7 enterprise scanning

          Ok...
          Here is the basic setup for windows setup scanning
          WINDOWS 7 SMB SCAN SETUP

          The setup above always works...

          I was in a situation where windows 7 enterpise wouldn't scan...

          so I decided to see if its a windows enterprise issue...

          I installed a fresh installation of enterprise... and tried scanning... it worked perfect... no switching ports or anything... port 139 all the way...

          some people said windows essentials can break it... I installed them and tried it... no problem... still scanned perfectly...

          the only thing I can figure from the customer's site is that his windows 7 enterprise was

          either
          1. corrupted...
          2. had a program running that was interfering
          3. had some other unknown windows issue...

          solutions...

          1. if corrupted... reinstall
          2. only programs that could interfere that was different from my setup is he had antivirus and a whole mess of remote programs running like "log me in and such..."
          when antivirus or firewall or remote programs interfere... you can get some command prompt errors... or slowness my suggestion just disable them and/or turn them off...
          3. there may be other unknown issues the link below should deal with that...

          WINDOWS 7 ENTERPRISE SCANNING FIX
          Sad To Say I Don't Have a Life
          I do this stuff on the weekends too

          Comment

          • RRodgers
            Service Manager

            1,000+ Posts
            • Jun 2009
            • 1947

            #6
            thanks for the links
            Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

            Comment

            • KalEl
              Technician
              • Jun 2011
              • 35

              #7
              I am not familiar with windows enterprise but these are some of the processes I go through when I've encountered issues in the past on windows 7 32 and 64bit....

              Configure the Firewall.

              Control Panel > system and security > allow a program through windows firewall

              Select file and printing sharing checkbox and 'ok'

              back in the control panel > system security > select check firewall status

              advanced settings
              inbound rules
              new rule
              port > 'next'
              TCP > specific local port '139' > 'next'
              allow the connection > 'next'
              make sure domain, private and public are ticked > 'next'
              name (eg) "scan to SMB"

              *Make sure the copier is using port 139*

              I'd usually go about this by creating a shared folder on C: drive called "scans" once created there is usually a padlock that appears in windows 7 so you have to right click and go to the security tab.

              Edit > ADD > Type word “EVE” > select check names > Select ‘EVERYONE’
              Make sure Everyone is on the list now for people to share the folder with.
              Select Permissions > Give full allowances apart from “special permissions”.
              APPLY.
              Padlock should now have disappeared.
              make sure the username is correct.. in command prompt enter "net config workstation" it will tell you the username in there.

              When entering SMB info into the machine I use the IP address of the destination workstation (obtained through command prompt "ipconfig")

              so you should end up with something like this when entering the info into the copier...

              Host Address: (users IP address)
              Path : scans
              User ID: (obtained earlier through "net config workstation")
              Password: Ask end user to input the password used to login to their PC

              After re-looking at the start of this thread I'm not sure this is now applicable but I typed it so I'm posting it! haha.

              Comment

              • softballfreak28

                #8
                on a couple we have had to go into top access on the Toshiba and turn off digital signing under SMB settings for both the client and the server then it worked like a champ

                Comment

                • RRodgers
                  Service Manager

                  1,000+ Posts
                  • Jun 2009
                  • 1947

                  #9
                  Originally posted by KalEl
                  I am not familiar with windows enterprise but these are some of the processes I go through when I've encountered issues in the past on windows 7 32 and 64bit....

                  Configure the Firewall.

                  Control Panel > system and security > allow a program through windows firewall

                  Select file and printing sharing checkbox and 'ok'

                  back in the control panel > system security > select check firewall status

                  advanced settings
                  inbound rules
                  new rule
                  port > 'next'
                  TCP > specific local port '139' > 'next'
                  allow the connection > 'next'
                  make sure domain, private and public are ticked > 'next'
                  name (eg) "scan to SMB"

                  *Make sure the copier is using port 139*

                  I'd usually go about this by creating a shared folder on C: drive called "scans" once created there is usually a padlock that appears in windows 7 so you have to right click and go to the security tab.

                  Edit > ADD > Type word “EVE” > select check names > Select ‘EVERYONE’
                  Make sure Everyone is on the list now for people to share the folder with.
                  Select Permissions > Give full allowances apart from “special permissions”.
                  APPLY.
                  Padlock should now have disappeared.
                  make sure the username is correct.. in command prompt enter "net config workstation" it will tell you the username in there.

                  When entering SMB info into the machine I use the IP address of the destination workstation (obtained through command prompt "ipconfig")

                  so you should end up with something like this when entering the info into the copier...

                  Host Address: (users IP address)
                  Path : scans
                  User ID: (obtained earlier through "net config workstation")
                  Password: Ask end user to input the password used to login to their PC

                  After re-looking at the start of this thread I'm not sure this is now applicable but I typed it so I'm posting it! haha.
                  I'll have to give it a shot.
                  Thanks
                  Color is not 4 times harder... it's 65,000 times harder. They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.

                  Comment

                  • bob jacobsen

                    #10
                    Re: I can scan to smb on windows 7 but not on windows 7 entrprise

                    I had similar issues with Windows 7 Professional. Found a link on this site and changed the port SMB uses from 139 to 445. We had used port 139 up until last week and after a windows update / reboot. port 139 stopped working.

                    hope this helps.

                    Comment

                    • hekotez
                      Technician
                      50+ Posts
                      • Jan 2007
                      • 91

                      #11
                      Re: I can scan to smb on windows 7 but not on windows 7 entrprise

                      Had posted this on another thread but here goes again:

                      Step one: Click the "Network Internet Access" icon at the bottom right of your screen, next to your clock, speaker icon, etc. Click open the "Network and Sharing Center."
                      Step two: Locate and click "Choose homegroup and sharing options." You are now on the "Change Homegroup settings" window. In this window, click "Leave the homegroup..." A warning will pop up. Go ahead and click "Leave the homegroup."
                      Step three: You are now presented with a page labeled "Share with other home computers running Windows 7." From here click the link "Change advanced sharing settings..."
                      Step four: You are now at the "Change sharing options for different network profiles" page. This is where you are going to do the "proper sharing". I'm going to go option by option. Most of these will probably already be configured correctly, but I'll tell you how they should be configured, nonetheless.

                      Network Discovery: turn on network discovery

                      File and printer sharing: turn on

                      Public folder sharing: Your choice. It can be on or off, irrelevant for SMB.

                      Media Streaming: By default, this is off. You can turn it on if you want, but it is not why we are here, so I'm going to leave it off for now.

                      Password protected sharing: Turn off password protected sharing

                      HomeGroup connections: This doesn't really matter, since you already left homegroup. However, I allow Windows to manage my homegroup connections. It seemed easier than arguing.
                      Step five: Click Save changes. Now close the window that says "Share with other home computers running Windows 7."
                      Step six: Navigate to a folder you want to share. I am navigating to D:\scan. First, left click on D:\scan (or whatever your folder is named) to make sure it is highlighted. Then, right click on the folder. Put your mouse over "Share with" and four options should pop up "Nobody, Homegroup (read), Homegroup (read/write), Specific people." You Click "Specific people..."
                      Step seven: You should now be on a dialog that is entitled "Choose people to share with." Your goal is to share the folder with "Everyone." On the dialog there should be a list of people. This list might include "Administrator," your username, "Guest," and "Everyone." It might only contain a subset of that group. If "everyone" is listed, simply click everyone, then click "Share." It MUST be Everyone and on the dropdown menu select Read/Write privileges
                      If Everyone is not listed, click the dropdown arrow next to the "Add" button. "Everyone" should be on the list there. Click it, then click Add. If "Everyone" isn't on the dropdown list, you should be able to type "Everyone" in and click Add.

                      Once all above is done, click "Share."
                      Usually part of the prob is with the homegroup... if one is created the comp will acept connections from any comp that is within that homegroup... tho the machine altho networked, its not really a computer and doesnt belong to any group or domain so to say, and thats why most of the times the connection is refused.
                      Post your results.

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