Canon IR 3035, Email issue

[Guest]

We recently changed email and web hosting since AT&T is pretty expensive. We get emails perfectly fine through our Outlook. But our Canon IR 3035 is having issues sending emails out. The only settings on the machine are an xxx.xxx.xxx.xxx for SMTP, and an email address under email address (setting located on email setting under network settings under additional functions). I have absolutely no training on copiers or email functions. I don't even know what the IP for SMTP is there for since the machine doesn't receive emails.

Our new web host and email host sent us new POP settings, but there was never any POP settings on the Canon IR. The settings include our IP which is our website link xxxxxx.com and a port. I tried going through the computer interface and changed the SMTP IP to xxxxxxx.comort but didn't work. I just pinged the xxxxx.com to get the IP, but I am afraid it may be the same IP as our internal server and crash it like we did a year ago. I have no idea if a DNS change also changes the IP of our email and web host. Sorry for the nonsensical information laid out. Thanks for any information and help in advance.

[clerk]

I resolved it in-house. Just pinged mail.xxxxxxx.com from dos and used that IP for the SMPT IP. Still used the correct SMPT authentication information and didn't have to change the ports from the generic 25 to what the web host ask us to change it to on our Outlook settings.

Just go to...

Windows Start > Run >
type cmd >
type cd\ >
type ping mail.xxxxxxxxx.com
Use that IP as SMPT IP
Enable and Enter SMPT authentication information
Exit to main copy interface
Turn off and turn on the copier. Use the shutdown switch on the side near the back
Then test a scan to email

These instructions are a detailed step by step of what I personally did to fix my issue. We only use SMPT outgoing with receipt. No incoming emails to the copier enabled, and no POP obviously.