Konica BizhubC353 wont print color with new 64 bit machine?

[PortOffice]

I have hooked up a new computer and loaded the driver for bizhub c353 for Windows 64 bit.

Customer can print in Black and white but not color . He was able to print in color with his old machine automatically.

Is there anything else that needs to be done to be able to print in color ?

2 others in same office can print in color but not new machine?

Any insight would be much appreciated

[BlueBlazer]

Which driver are you you using?

You wouldn't by accident be using the BH 363 driver instead? I only say because I have done that before.


c363 drivers
Support & Drivers Search Results | Product: bizhub C353

[ddude]

Check your account track/ authentication settings as well- maybe they have been set for black only?

[emujo]

Km has several B&W only drivers, you may have installed one of these by mistake. You would know for sure as the Auto Color option will not be available. If it's an authentication issue, look at the defaults you have set for each registered user. Are they allowed to print in color? Emujo