Equitrac - Error right after installation

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  • mrwho
    Major Asshole!

    Site Contributor
    2,500+ Posts
    • Apr 2009
    • 4299
    #1

    Equitrac - Error right after installation

    I'm bashing my head over this one. A new installation of Equitrac and I'm getting this error:

    eqerror.jpg

    CAS service is running and machine is accessible (is the same where I'm running the Manager). Tried to access it with EQUITRAC, localhost, 127.0.0.1, the actual IP of the server... Always the same error.

    Reinstalled twice, rebooting between deinstallation and reinstallation, no change.

    Help!
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!
    Tags: change, config, equitrac, error, head, installation, mrwho, rebooting, server, service
    • MFPTech
      Trusted Tech

      250+ Posts
      • Nov 2010
      • 486
      #2
      Re: Equitrac - Error right after installation

      What did Equitrac Tech support say?

        Comment

        • mrwho
          Major Asshole!

          Site Contributor
          2,500+ Posts
          • Apr 2009
          • 4299
          #3
          Re: Equitrac - Error right after installation

          To be completely honest, I managed to solve this problem, but I don't remember what it was. I tried so many different things and was so hard-pressed on time that I can't recall what I did that solved this for me.

          Sorry guys...
          ' "But the salesman said . . ." The salesman's an asshole!'
          Mascan42

          'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
          Ibid

          I'm just an ex-tech lurking around and spreading disinformation!

            Comment

            • DrJive
              IT Team ******
              • Jul 2011
              • 15
              #4
              Re: Equitrac - Error right after installation

              Was the OBDC configured correctly?

                Comment

                • torsol
                  Junior Member
                  • Dec 2008
                  • 5
                  #5
                  Re: Equitrac - Error right after installation

                  Is it a possibility that the answer is as easy as "run as administrator" on System manager? might want to check the messages log and check for 403:forbidden

                    Comment

                    • jhon candy
                      #6
                      Re: Equitrac - Error right after installation

                      My vote with Torsol I think he say right about your problem.

                        Comment

                        • gds64
                          Technician
                          • Oct 2011
                          • 13
                          #7
                          Re: Equitrac - Error right after installation

                          Could this have been the firewall on the server?

                            Comment

                            • NeoMatrix
                              Senior Tech.

                              2,500+ Posts
                              • Nov 2010
                              • 3514
                              #8
                              Re: Equitrac - Error right after installation

                              Originally posted by mrwho
                              I'm bashing my head over this one. A new installation of Equitrac and I'm getting this error:

                              [ATTACH=CONFIG]12346[/ATTACH]

                              CAS service is running and machine is accessible (is the same where I'm running the Manager). Tried to access it with EQUITRAC, localhost, 127.0.0.1, the actual IP of the server... Always the same error.

                              Reinstalled twice, rebooting between deinstallation and reinstallation, no change.

                              Help!
                              Is the Equitrac system a Software or a Hardware system ? I have seen both. I have not played with the Hardware version.

                              Are you installing it on a Ricoh , HP , etc ?

                              If you are installing software from and SD card to the hard drive of an MFD. After installation you need to ring the customers I.T. an let them know that the EQUITRACS software needs to be configure for the server from the I.T.'s end. Otherwise you will see a no server connection system error.
                              Inauguration to the "AI cancel-culture" fraternity 1997...
                              •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                                Comment

                                • mmurray
                                  #9
                                  Was this ever answered? If not, let me know. Thanks.

                                    Comment

                                    • copytechbill
                                      Junior Member
                                      • Jun 2012
                                      • 1
                                      #10
                                      Re: Equitrac - Error right after installation

                                      Had this exact error today. 2 issues. 1st SQL did not have the CAS user assaciated (with apropriate rights) (ODBC testing determined CAS server user did not have right to the database) 2nd was the SQL server was corrupt. The EQ scripts where not run in the proper order. (windows system logs determined this)

                                      Hope this helps someone in the future....

                                        Comment

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