I love this machine, but, every time I turn around, there is a problem with the scanner or the printer, i.e., the error code: Network Processing Timed Out. Check the scanner and network status. The scanner driver will be closed. Scanner driver initialization problem. I work in a sole-proprietor law office, and there are approximately 6 people or work stations on the network that use this combination machine. Last week everyone but me was able to print to the machine. Yesterday, I spent the entire day trying to figure out what the problem was. By the end of the day, I finally was able to print but then no one else could print.
Today, no one can print, and the "Network Processing Timed Out" . . . message came up on the scanner. Needless to say this is a drastic situation for us, and we own the machine now but have a maintenance contract with Ikon, from whom we purchased the machine. Every time I have to call in or do an online request for servicing for these problems, the technician comments that this is the only business in Tulsa that has these problems with this machine. Our firm has become a big laugh around Ikon, and they hate to respond but will eventually. I am so far behind on my work because of these problems that I am beside myself. Even the IT guy is frustrated and says that this is such a proprietary software that even he can't figure it out, and the guy is a total genius, literally!
The other message that came up today is: "Cannot create shell notification Icon." I have no idea what that is about.
Any suggestions or resolutions from others who have had this problem would be so appreciated.
Today, no one can print, and the "Network Processing Timed Out" . . . message came up on the scanner. Needless to say this is a drastic situation for us, and we own the machine now but have a maintenance contract with Ikon, from whom we purchased the machine. Every time I have to call in or do an online request for servicing for these problems, the technician comments that this is the only business in Tulsa that has these problems with this machine. Our firm has become a big laugh around Ikon, and they hate to respond but will eventually. I am so far behind on my work because of these problems that I am beside myself. Even the IT guy is frustrated and says that this is such a proprietary software that even he can't figure it out, and the guy is a total genius, literally!
The other message that came up today is: "Cannot create shell notification Icon." I have no idea what that is about.
Any suggestions or resolutions from others who have had this problem would be so appreciated.
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