Windows 7 bug?

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  • JR2ALTA
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2010
    • 2030
    #1

    Windows 7 bug?

    I work with Konica, I dont know if it's just Konicas, but I have had a couple of occasions were Windows 7 sees the copier as "offline". I can ping it and see the web gui. I have tried all drivers available, rebooted, etc.

    What sucks even more is that the company called outside IT who fixed it, but I have never gotten an explanation of what they did.

    Thanks in advance!
    Tags: None
    • rthonpm
      Field Supervisor

      2,500+ Posts
      • Aug 2007
      • 2847
      #2
      Re: Windows 7 bug?

      Sounds like SNMP may have been disabled, or turned off in the driver. I'm not familiar with Konicas but I have seen this with a few Dell models in a network where SNMP is turned off. By default the driver uses SNMP to pull all of the device's accessories to make configuration easier. If the workstation doesn't get a response back, the driver assumes that the device is offline.

      Under Printer Properties, go to Ports and choose Configure and remove the check in the box for SNMP Status Enabled.

        Comment

        • TheOwl
          Service Manager

          Site Contributor
          1,000+ Posts
          • Nov 2008
          • 1732
          #3
          Re: Windows 7 bug?

          Usually having the SNMP Status enabled from with in the Standard TCP/IP Port will cause this issue.When Windows talks to an MFD (Windows, not the print driver it self), it asks some very basic questions such as is the device online, does it have paper, does it have toner. Unfortuantely, the SNMP within Windows for printing devices is very basic. It doesn't understand that most printing devices have multiple trays and so forth so when any of these report back to Windows as empty or not avaiable, then Windows will then stop sending print jobs to the device.In this day in age, most printers can now handle their own print queue and pause print jobs internally with out the need of Windows interferring.To turn this option off, use the following steps:1. Properties of the print driver2. Ports3. Click on Configure Port4. Untick the box that says "Enable SNMTP Status"If you have an error after clicking on OK, then you may have a print job in the queue. Delete this and try again.The reason that restarting Windows fixes the problem temporarily is that after the reboot, Windows is too busy starting services and making sure that everything else is fine to worry about checking on printers and if they are online or not. After Windows has sorted it self out, it then does the printer checks which is where you are probably getting you issue. Give the above a try and see how you go.
          Please don't ask me for firmware or service manuals as refusal often offends.

            Comment

            • happicopy
              Technician
              • Jan 2010
              • 51
              #4
              Re: Windows 7 bug?

              Hi there!
              I have tried it. all i got is "An error occurred during port configuration,this operation is not supported"
              ( Os Windows 7 starter/ on Kyocera's FS1010) Any suggestion? Thanks....

                Comment

                • TheOwl
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Nov 2008
                  • 1732
                  #5
                  Re: Windows 7 bug?

                  That is normally caused by a print job being in the queue.

                  Delete all the print jobs and give it another try.
                  Please don't ask me for firmware or service manuals as refusal often offends.

                    Comment

                    • nmfaxman
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Feb 2008
                      • 1702
                      #6
                      Re: Windows 7 bug?

                      Go to service and stop and restart the print spooler service.
                      This will make it check itself when you restart.
                      Good luck.
                      Why do they call it common sense?

                      If it were common, wouldn't everyone have it?

                        Comment

                        • Hansoon
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Sep 2007
                          • 3367
                          #7
                          Re: Windows 7 bug?

                          Allow me a question slightly out of context please:
                          When LPR printing has been chosen (example: showing as 192.168.1.100rint and not IP_192.168.1.100 as for the Standard TCP/IP Port) than it is not possible to configure the ports. How can one than be sure that SNMP is turned off?

                          Hans
                          “ Sent from my Intel 80286 using MS-DOS 2.0 “
                          https://www.copytechnet.com/images/smilies/biggrin.png

                            Comment

                            • Choro1dal
                              Trusted Tech

                              100+ Posts
                              • Jun 2008
                              • 176
                              #8
                              Re: Windows 7 bug?

                              The standard port monitor (SPM) for Windows supports bidirectional communication over Port 9100 using SNMP.

                              LPR (Line Print Remote) is unidirectional over port 515 which does not support SNMP which is why it can't be configured. Some manufacturers bundledtheir own SPM within the print driver package which provides bidirectional comms over LPR.

                                Comment

                                • TheOwl
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Nov 2008
                                  • 1732
                                  #9
                                  Re: Windows 7 bug?

                                  SNMP uses UDP port 161 and 162.

                                  These ports are separate of LPR and RAW which use their own port. RAW - 9100 and LPR - 515.

                                  When using the Windows Standard TCP/IP Port, there are two main settings:

                                  Printer Communication - This is the input of IP address and port type.

                                  SNMP Status - There is a check box next to this setting and if ticked, the port will use the IP address from the printer part of the port to talk to the device at the other end on ports 161 and 162.

                                  SNMP run independant of the printer port.
                                  Please don't ask me for firmware or service manuals as refusal often offends.

                                    Comment

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