As more and more MFPs are being deployed and more techs are having to deal with what will soon be a major part of the industry but are for now just on a learning curve, can we agree to a few tips on posting questions on network issues:
1. Provide the type of network you're dealing with: domain, peer to peer, all wireless, the more information you can provide without violating your customer's security and privacy rights the better. Each network variation has its own access and bottleneck issues: let us help you.
2. What operating system are you having issues with? Different flavours of Windows, Macs, and Linux all have different issues that have a different solution or possible resolution.
3. Any error codes on the device or workstation? These usually mean something, providing them or the text of any errors can speed up the help everyone else can provide.
4. Firmware version of the machine in question. Especially when dealing with an updated network environment this can be very handy as your solution may be as simple as updating firmware.
We all post here to get a virtual second pair of eyes on a problem, but in order to help we need to know what we're (virtually) looking at.
Just my two cents...
1. Provide the type of network you're dealing with: domain, peer to peer, all wireless, the more information you can provide without violating your customer's security and privacy rights the better. Each network variation has its own access and bottleneck issues: let us help you.
2. What operating system are you having issues with? Different flavours of Windows, Macs, and Linux all have different issues that have a different solution or possible resolution.
3. Any error codes on the device or workstation? These usually mean something, providing them or the text of any errors can speed up the help everyone else can provide.
4. Firmware version of the machine in question. Especially when dealing with an updated network environment this can be very handy as your solution may be as simple as updating firmware.
We all post here to get a virtual second pair of eyes on a problem, but in order to help we need to know what we're (virtually) looking at.
Just my two cents...
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