BizHub C351 won't print color!?

[RyanPacific]

I have a BizHub C351 I recently installed for a customer and for some reason it will not print jobs with any color. I can do internal test prints and copy in color just fine but when I send print jobs it always prints in gray scale. They are both Windows XP computers and I am using the latest Post Script drivers from Konica Minolta. I also tried the C450 drivers with no luck, and yes, I have the 'print color' radio buttons selected. Anyone ever heard of this? Any input would be greatly appreciated.

[JustManuals]

Re: BizHub C351 won't print color!?

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[RyanPacific]

Re: BizHub C351 won't print color!?

Wtf? That's not helpful.I already have the manual.
Thanks for spamming my thread and providing nothing valuable aside from a bump.: -/

[TheOwl]

Re: BizHub C351 won't print color!?

What happens if you set the default in the driver to colour and then try printing from an application?

Are you using the PS driver or Visual PS driver?

Does it do the same thing with the PCL driver?

Do you have users setup within XP and if so, have you tried printing from the administrator account?

[RyanPacific]

Re: BizHub C351 won't print color!?

What happens if you set the default in the driver to colour and then try printing from an application?

Are you using the PS driver or Visual PS driver?

Does it do the same thing with the PCL driver?

Do you have users setup within XP and if so, have you tried printing from the administrator account?

The default in the driver is set to color and I used test page, Ms word and PDF all with the same result.
There is only one user on each comp and they are both administrator s
I didn't get a chance to try PCL but I have my doubts about that making a difference because
I tried the PS and VPS for the c351 and I tried the PS meant for the C450 on both comps with the same result.

[RyanPacific]

Re: BizHub C351 won't print color!?

I'm thinking that it might be a setting in the printer itself but I'm not sure what such a setting would look like

[billwills]

Re: BizHub C351 won't print color!?

Does the copier have id mode on?

[RyanPacific]

Re: BizHub C351 won't print color!?

No copy track or account control

[KenB]

Re: BizHub C351 won't print color!?

Can you install the driver(s) on your notebook and print through a crossover cable?

It's possible that the printing subsystem is messed up on both PCs; this can happen with sloppy multiple driver install / uninstalls. (We had a Windows 2003 Server do just that a few weeks ago.)

Printing from your computer would bypass all that nonsense.

Since your MFP obviously has PostScript, try sending a pdf file (with color in it, of course...), from a command prompt.

F'rinstance: lpr -S 192.168.1.50 -P 9100 c:\thisreallysucks.pdf

The S and the P must both be caps.

If you get a message that "lpr" is not a "recognized" command, you don't have "Print Services for UNIX" installed on the PC. No biggie, just add it from "Add / Remove Programs" (Windows Component).

If it turns out that the workstations are hosed, you can find various freeware printer uninstaller utilities on the 'net.

[TheOwl]

Re: BizHub C351 won't print color!?

Try the PCL driver as I have found that Konica Minolta drivers are easily corrupted.

The PCL driver uses a complete set of different files which means the driver will be fresh. If the PCL driver works, then you will need to strip the PS drivers out manually.

Remove the driver from the Print Server Properties and then from c:\windows\system32\spool\drivers\w32x86

[RyanPacific]

Re: BizHub C351 won't print color!?

Both of these computers are connected to the machine via crossover because the customer does not have an actual network. I am printing over the emulated LPR system included in the standard TCP/IP port. This customer is on a farm/ranch in Chehalis (very far from my office in Kent WA) and is very low tech. My computer is running Debian Linux so anything I achieve with that won't necessarily help me on the windows PC's. I think I'm going to go out there tomorrow morning with fresh PS & PCL drivers checked with MD5Sum. Eradicating old drivers from XP is relatively painless through the "server properties" menu in the printers/FAX dialogue, so I'll start there. I just want to make sure I have many different things to try when I go back out there so I'm not wasting my time so any other suggestions are welcome.

In this command:
lpr -S 192.168.1.50 -P 9100 c:\thisreallysucks.pdf

Shouldn't the -P(ort) flag be specified as 515? LPDs listen on 515, HPsocket (raw) port is 9100 usually. One way I like to check printers is to make a raw connection to 9100 with netcat and enter some text then disconnect because it will dump the entered text on the paper when the connection has ended.

Again, anymore suggestions before I head back to the land of no cell service would be great. Thanks again.

[KenB]

Re: BizHub C351 won't print color!?

You are correct, LPD runs on Port 515, but I have also LPR'd to Port 9100 (Raw), so either should work.

I know that command will work with Port 9100 with Ricoh; I would think that Konica would work as well.

[TheOwl]

Re: BizHub C351 won't print color!?

Have a look at Oracle VirtualBox for your laptop.

It is free Virtual Machine Software and runs pretty sweet. I'm about to hold a training course on Windows Server 2008 and I am making all my techs install that on their laptops.

That way, you can have a virtual copy of Windows XP without wrecking your Debian Install.

[RyanPacific]

Re: BizHub C351 won't print color!?

It's funny you mention that, I am soon to acquire a laptop with all the RAM and virtualization hooks I need and I am going to set up a Xen system. I would run virtual box on my current rig but its a little Dell net book and it doesn't have enough power to run windows in a VM.

[TheOwl]

Re: BizHub C351 won't print color!?

I have a laptop setup with a Core 2 Duo processor and only 2Gb of RAM and it runs the Windows 2008 VM without an issue. I assigned 1Gb to the VM which leaves 1Gb for the host.

Go into the BIOS of your Dell and see if it supports Virtualisation Technology or AMD-v. If it does, then enable that and away you go.