Slow PDF printing (all make & models)

[Redarmy]

Re: Slow PDF printing (all make & models)

Just thought I'd throw in a simple ping test to check latency times between network and device

[thekreek]

Re: Slow PDF printing (all make & models)

Could some of you post a couple of the PDF files that have given you problems?

[Aries_1]

Re: Slow PDF printing (all make & models)

So here is a call I've been dealing with that is specific to ONE pdf and the Mac OS

The customer has a Kyocera 3050ci and has mixed environment of Mac and Windows OSes. Some have Windows XP, some have 10.6, some have Windows Vista, some have 10.8.

Printing this particular pdf from every version of Windows spools in seconds and prints out no problem.

In EVERY Mac case this PDF never completely spools - it stops at about 25% (printing 1 page out of 4 anywhere between 5-20 minutes). I am able to reproduce this in my shop using my own Mac computer, network, and copier.

The Macs have no problems printing other large pdfs (50 pages of a service manual spooled in seconds).

This document prints out just fine using a Canon or Samsung mfp.

Trying different settings in the driver are no help (was it a QA or a Bulletin about color profiles selection on a Mac? Didn't help). Kyocera JUST released new Mac drivers for 10.8 a few weeks ago that were no help. I have used generic drivers and open source drivers no help. Tried different applications other than Preview and Adobe no help.

The source of the pdf is from an external company which emails my customer the file, so I have no knowledge or say in how the pdf itself is made.

This hasn't been too much of a priority for me because the customer is able to save the pdf as a TIFF and print it that way - or use a Windows box - however this is more of a need to fix the customer's impression of the machine (they already have a bad taste in their mouth and may be buying another machine from us, so I want to smooth things out as much as possible).

I am fairly certain that the issue lies within this particular pdf's interaction between the KPDL driver and the Mac OS. But what is so special about this file (2.24mb)? Why only Kyocera? Why only Mac?