Konica Minolta Scan to SMB 'Server Connection Error'

[TheOwl]

Here is another how to instead of a question which is about scanning to a hidden SMB share from a Konica Minolta.

To start with, you will need to know the difference between a normal share and a hidden share. If you already know this, then skip to the next paragrapgh. Normal shares are generally (with certain exceptions) visible to all users on the network even if they have permission to view the contents or not. Hidden shares have a $ sign at the end of them which means you can't see the share from a remote computer just by browsing to the server over the network. You have to know that it is there ande go directly to the share (adding the $ sign at the end of the share name) to gain access (assuming that you have permission).

Normally if you type in the wrong host or share name, the copier will error in the log with 'Server Connection Error' which most will know as the machine not being able to find the server or share on the network. If you type the username or password in wrong, then you would normally get a 'Login Error' recorded in the log.

My machine had the right server name and the right share name in it, but was reporting back with 'Server Connection Error' everytime. The difference was that the share was a hidden share (share name with a $ sign after it). I made sure the DNS Domain name was right, the NTLM version was set correctly but wouldn't work. It was until I gave the user permission on the share that the machine started scanning correctly. I thought to myself that this wasn't right because I should have been getting a login error.

Thinking about this later I figured out the reason for the copier showing 'Server Connection Error' was with hidden shares, you have to be given permission to view the share, so the copier was reporting the correct error before I gave the username permissions for that share. Basically this means the username that the copier was using, didn't have permission to see the hidden share, there for the copier couldn't see where it was supposed to place the scanned file.

If you want anymore clarification, please reply to the thread as I know my posts can get a little bit confusing at times.

Hope this helps.

Owl

[Chameleon]

Re: Konica Minolta Scan to SMB 'Server Connection Error'

Good Stuff! Thanks for passing it along.
I guess a "connection" error can be a little misleading?

Did it need the "read" permission too in order to see the hidden share?

[TheOwl]

Re: Konica Minolta Scan to SMB 'Server Connection Error'

For the machine to actually be able to scan to that destination, it has to have Modify, Read & Execute, List Folder Contents, Read and Write. So pretty much everything except Full Control.

As I was scanning directly to the share and not a child of the share, then I believe that you would be right in that the share it self at the top level would require permissions for the copier to be able to see the share in the first place and then have rights to write to child folders below that share.