Sharp DX-C311 Alert emails

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  • MHeon71
    Trusted Tech

    Site Contributor
    VIP Subscriber
    250+ Posts
    • Oct 2008
    • 472

    Sharp DX-C311 Alert emails

    Have not been able to setup the email alerts. I have tried three different emails. Still does not work. The message I get is - The SMTP server cannot not be resolved. I tried the company's email settings, yahoo email with smtp.mail.yahoo.com and different variations and my comcast account with SMTP.comcast.net. The DNS settings that I used were 75.75.75.75, 75.75.76.76 and 8.8.8.8 and 8.8.4.4.

    Any help would be appreciated.
  • Dustin(WOP)
    Trusted Tech

    100+ Posts
    • Apr 2009
    • 222

    #2
    Did you try a different port? Some internet providers block port 25 for outgoing smtp. Try these settings...
    Dns - 8.8.8.8
    Smtp server - smtp.gmail.com
    Port - 587
    Check box for ssl encryption
    Put in a valid gmail account for reply email ans authenticate through it also.
    Hope this helps!!

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    • MHeon71
      Trusted Tech

      Site Contributor
      VIP Subscriber
      250+ Posts
      • Oct 2008
      • 472

      #3
      Re: Sharp DX-C311 Alert emails

      I have tried the 587, but did not do the gmail or the SSL. I will give that a try.

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      • Akitu
        Legendary Frost Spec Tech

        Site Contributor
        2,500+ Posts
        • Oct 2010
        • 2596

        #4
        Re: Sharp DX-C311 Alert emails

        Also, if having trouble resolving SMTP servers, rather than enter the text the alternative is to ping the SMTP server and input the received IP address. Nothing to resolve this way and it skips out that step.

        Gmail has several SMTP IP addresses, to use it in an example pinging gmail.com returned 74.125.226.53 as an address that could be entered in place of gmail.com.

        I'd also have to concur with everything Dustin said. Give it a try, hope it goes well.
        Cthulhu for president! Why settle for the lesser evil?

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        • MHeon71
          Trusted Tech

          Site Contributor
          VIP Subscriber
          250+ Posts
          • Oct 2008
          • 472

          #5
          Re: Sharp DX-C311 Alert emails

          Thanks for the help. Port 587 and google email address worked. I have tried the IP address with the comcast and yahoo, but that did not work. I am not sure if it is something with the yahoo and comcast.

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