Ricoh Web Image Monitor ?

[unisys12]

Not sure what happened yesterday, I tried replying but... not post! Oh well!

I tried logging in as "supervisor" and that wouldn't let me in either. So! Since I have everything set-up on the machine already, I am going to work on getting in touch with the old IT guy that looked over the machine. If he doesn't remember the log-in info, then I will start saving data and reloading, followed by the SP's you guys mentioned earlier.

Thanks for everyone's suggestions on this and I will update this thread again when I get a chance to go back.

[GCOP_Tek]

I would go in the direction of the post made by "copyman20" and reset the NIB. The "supervisor" login isn't valid on this model MFP.

1) (IMPORTANT) Print a configuration sheet at the beginning. You will need the configuration sheet to restore the network settings.
2) Enter SP mode.
3) Enter SP 5-801-011 (Memory Clear > NCS).
4) Press [Execute].
5) You will be asked for confirmation. (IMPORTANT) This will reset all of the network and interface settings. Make sure you have printed the configuration sheet. Press [Execute] once again.
6) Turn off the device, then turn it back on.
7) Restore all the network settings to the values of the configuration sheet.
8) The above steps should have reset the password to the factory default, "password".
9) Finally, the customer should log in to the device and change the password to their own. This can be done using Web Image Monitor or telnet ("passwd" command).

[iMind]

Hi Phillip, Important some info, try out 5-801-11 NCS forget it nothing happen,
Steve was right enter as supervisor for user login but he forgot to say, on password is requierd for Web Image Monitor, I´ve tried it out ***** it works MP 4500, when I get home i`ll edit post with print screens

[Jomama46]

As copyman says, use 5801-11 to reset network settings. I have had this issue a couple of times.

[iMind]

I would go in the direction of the post made by "copyman20" and reset the NIB. The "supervisor" login isn't valid on this model MFP.

1) (IMPORTANT) Print a configuration sheet at the beginning. You will need the configuration sheet to restore the network settings.
2) Enter SP mode.
3) Enter SP 5-801-011 (Memory Clear > NCS).
4) Press [Execute].
5) You will be asked for confirmation. (IMPORTANT) This will reset all of the network and interface settings. Make sure you have printed the configuration sheet. Press [Execute] once again.
6) Turn off the device, then turn it back on.
7) Restore all the network settings to the values of the configuration sheet.
8) The above steps should have reset the password to the factory default, "password".
9) Finally, the customer should log in to the device and change the password to their own. This can be done using Web Image Monitor or telnet ("passwd" command).

One again, 5-801-11 NCS does not reset WIM password.

[iMind]

One again, 5-801-11 NCS does not reset WIM password.

after many tries and resets supervisor with on password worked.

[GCOP_Tek]

One again, 5-801-11 NCS does not reset WIM password.

Excerpt taken from C3224 SM:

5-801-11 NCS
Initializes the system default and interface settings (IP address also),
SmartNetMonitor for Admin, WebStatusMonitor settings, and the TELNET settings.

*5-828-74 Delete Password - Deletes passwords.

after many tries and resets supervisor with on password worked.

Once again, the "supervisor" login is not applicable on the MFP (C3224) "unisys12" is inquiring about. The PDF you attached is clearly referencing a "MP 4500" which has a newer security feature set than the older MFP's.

[iMind]

Excerpt taken from C3224 SM:

*5-828-74 Delete Password - Deletes passwords.
.

Model TH-C1
(Machine Code: B156/B220) 3224c same as Dsc424
so I think we are discussing the sex of the angels.
I know it´s a 3224c but the GW is the same. is your service manual the same as mine (Ricoh), theres no 5-828-74 on this service manual. Listen! I´m not better than anyone else, I´m the same as all of us here, a TECH, and I´m just trying to help, I know the experience was on a MP 4500, but it´s a WIM issue and as the GW are fairly the same I tried it out and it work so I posted it only to try and help. OK, see the PDF

[Jomama46]

Discussing the sex of the angels. I like that, I dont know what it means, but I like it.
I dont have a 424 manual but on page 5.40 of the 224 (B051) the previous box, this 5828-74 appears.

[iMind]

Discussing the sex of the angels. I like that, I dont know what it means, but I like it.
I dont have a 424 manual but on page 5.40 of the 224 (B051) the previous box, this 5828-74 appears.

" is an angel a male or a female" LOL, Dsc224 does not have the same built in GW, if you were to use scan to folder you´d need to install scan router.

[copiergeek]

hard reset

You have to clear the memory and reset the device. That will clear the password in the device.

[iMind]

You have to clear the memory and reset the device. That will clear the password in the device.

[jluzuria2001]

Thnks

Thanks you very much...
this information is very usefull...

[Jomama46]

Glad you were able to figure out what to do. LOL

[raw782003]

ricoh aficio 1022

I have the same problem but with an Aficio 1022, i tried just about evrything for user name and password. Any suggestions, thanks