eCopy Desktop Canon to Ricoh

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  • MitchD
    Trusted Tech

    100+ Posts
    • Oct 2012
    • 164
    #1

    eCopy Desktop Canon to Ricoh

    I have a customer running eCopy desktop ver. 8.5 that they were using with their Canon 5050. Well we just sold them a Lanier MPc5502 and when they scan a doc to a share folder in PDF format and then try to edit that doc with eCopy it tells them that only Canon generated scans can be edited.

    Im not very familiar with eCopy, can there be a fix/work around for this?

    Thanks
    "Heavy music to the normal ear is nothing but a loud annoyance. Most people think of it as obnoxious, talentless music but to someone who really listens and is really in love with music knows how beautiful and amazing it can be" Tommy Rogers of Between The Buried and Me"
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    • dan7777
      Senior Tech

      500+ Posts
      • Dec 2012
      • 680
      #2
      Re: eCopy Desktop Canon to Ricoh

      Originally posted by MitchD
      I have a customer running eCopy desktop ver. 8.5 that they were using with their Canon 5050. Well we just sold them a Lanier MPc5502 and when they scan a doc to a share folder in PDF format and then try to edit that doc with eCopy it tells them that only Canon generated scans can be edited.

      Im not very familiar with eCopy, can there be a fix/work around for this?

      Thanks
      I ran into an issue years ago. I think the solution is you have to buy the ecopy for the Lanier (Ricoh). I think they sell one for Canon and one for Ricoh. Call the sales side for ecopy.

        Comment

        • KenB
          Geek Extraordinaire

          2,500+ Posts
          • Dec 2007
          • 3945
          #3
          Re: eCopy Desktop Canon to Ricoh

          That version of eCopy Desktop is VERY old and no longer supported. And yes, it only worked with Canon scans.

          The customer will need to purchase a newer copy of eCopy Desktop (now called "PDF Office Pro") if they want to manipulate the scans from the Lanier.

          Note: You may want to have them try scanning to TIF instead, and then using the import feature in eCopy Desktop to bring the file in. No guarantees but it may be worth a shot.
          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

            Comment

            • MitchD
              Trusted Tech

              100+ Posts
              • Oct 2012
              • 164
              #4
              Re: eCopy Desktop Canon to Ricoh

              Originally posted by KenB
              That version of eCopy Desktop is VERY old and no longer supported. And yes, it only worked with Canon scans.

              The customer will need to purchase a newer copy of eCopy Desktop (now called "PDF Office Pro") if they want to manipulate the scans from the Lanier.

              Note: You may want to have them try scanning to TIF instead, and then using the import feature in eCopy Desktop to bring the file in. No guarantees but it may be worth a shot.
              Will PDF Office Pro work with both the Canon and Lanier machine? (They kept the Canon as back up)

              Thanks
              "Heavy music to the normal ear is nothing but a loud annoyance. Most people think of it as obnoxious, talentless music but to someone who really listens and is really in love with music knows how beautiful and amazing it can be" Tommy Rogers of Between The Buried and Me"

                Comment

                • KenB
                  Geek Extraordinaire

                  2,500+ Posts
                  • Dec 2007
                  • 3945
                  #5
                  Re: eCopy Desktop Canon to Ricoh

                  Originally posted by MitchD
                  Will PDF Office Pro work with both the Canon and Lanier machine? (They kept the Canon as back up)

                  Thanks
                  Can't see why not.

                  I think you can get a trial copy, just to check it out.
                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

                    • MitchD
                      Trusted Tech

                      100+ Posts
                      • Oct 2012
                      • 164
                      #6
                      Re: eCopy Desktop Canon to Ricoh

                      Originally posted by KenB
                      Can't see why not.

                      I think you can get a trial copy, just to check it out.
                      Awesome Ken thanks!!!!!
                      "Heavy music to the normal ear is nothing but a loud annoyance. Most people think of it as obnoxious, talentless music but to someone who really listens and is really in love with music knows how beautiful and amazing it can be" Tommy Rogers of Between The Buried and Me"

                        Comment

                        • KenB
                          Geek Extraordinaire

                          2,500+ Posts
                          • Dec 2007
                          • 3945
                          #7
                          Re: eCopy Desktop Canon to Ricoh

                          Yep. You can get a 45 day trial, right here: Download eCopy PDF Pro Office - Nuance

                          Enjoy!

                          BTW... I'd be willing to bet that the limited version of eCopy Desktop was included with Universal Send with the Canon - I had a TON of those out there at one time.
                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                            Comment

                            • Faro
                              Technician
                              • Sep 2012
                              • 11
                              #8
                              Re: eCopy Desktop Canon to Ricoh

                              I'm late but ...

                              If your customer use eCopy Desktop for modify MDP after a basic Scan to folder, it's work with all PDF (so it's work with Ricoh scan too).

                              But all other information are true : Ecopy Desktop 8 is very old version for example

                              You have two software for eCopy : The server Version and the desktop version.

                              The Server software is eCopy ShareScan, it's a client/server solution. Client in MFP (Ricoh and Canon for example) and Server in a ... Windows server
                              This software can create workflow for your scan.

                              The Desktop software is PDF Pro Office (older eCopy PaperWorks, older eCopy Desktop).
                              This software can modifiy and OCR document in a computer.

                              For your Customer, PDF Pro Office are more option than eCopy Desktop, but it's more hard to use it ...

                                Comment

                                • alp
                                  Technician
                                  • Jun 2012
                                  • 35
                                  #9
                                  Re: eCopy Desktop Canon to Ricoh

                                  If you are a Lanier dealer, propose the Personal Paperless Document Management software for the Ricoh Family Group. It is a more comprehensive PDF tool (but also from Nuance, like eCopy) that is marketed by your manufacturer, so there is better value for your dealership, and more benifits for your customer.

                                    Comment

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