Printer gets various hostnames

[Adam]

Hello at all, I wish a Happy New Year!

But I have a problem with the Ricoh-Printer "SPC242 DN" - hope someone has heard of this phenomenon:
The Printer works properly till the machine freeze! No reaction at any keys.
If I open a cover, I can hear a beep, but its nothing to see at display like "Cover open"!
After OFF / ON the machine works ....
Only one thing is different: The HOSTNAME has changed !!!
The Printer has the hostname from a PC or an applicationserver!
I believe, thats why gets the Printer alot of network-traffic and hang.

But why change the printer the hostname ???

At config-sheet are no errors, printer used static IP, Gateway, DNS
PCL6-Printerdriver for this Device (no universal)
actually Firmware is installed


The costumer had various Printer and Copy-machines (like Ricoh "SP4100", "SPC232", "SPC820", "MPC2800", "MPC3300")
all these machines can print and scan, and NO device change the hostname

But: these (only one) SPC242 was replaced and the new machine had the thame problem !

Sorry for my bad english,
many thanks for your effort

[kronical]

Sounds to me like an IP conflict with another device. Especially if the machine was replaced and exhibits the same problem.

[Adam]

Re: Printer gets various hostnames

Thank you for the fast answer.

Bevor the SPC242 stand there a SPC232, I believe with the same IP.
But this model has problems with prints from "PlanetPress" (on all 4 Machines, but only SPC232, all others are o.k.),
thats why the test with SPC242 ...

I will change the IP-Adress for Test.
Thank you

[rthonpm]

Re: Printer gets various hostnames

Does the new host name have any kind of relation to the old SP C232? If so, maybe there's some kind of network manager software or DNS server that hasn't been updated to 'see' that a new device is on the network.

[Adam]

Re: Printer gets various hostnames

Not really, the "old" printername was "SPC232" and the new should be "SPC242".
I can set it to "SPC242" and after 1 or 2 hours (or 2 days) have the printer the NAME of a PC or srever (e.g. "AP55").
The IP is o.k., printing is o.k.
It works also with the wrong name, but sometime hang the printer.

Maybe it has nothing to do with it too, but then I would have no idea.

Thank you for the answer.

[blsquires]

Re: Printer gets various hostnames

if your printer keeps reverting to the old name it may be that it has been installed on a server .if you change anything on a pc it will change but then after you close it down on the pc it will go back to the server settings .i would delete it from the server and reinstall it if you can.

[Adam]

Solution: Printer gets various hostnames

Hello at all, thank you for your response.

The solution for my problem is a wrong printerdriver !!!
This printer does not support an universal-driver. Therefore it must be installed the correct driver.
In this case was a wrong driver used, because the name of the drivers in Citrix and Windows was different (same name, but different capital letter and lower case letter). So was used an other (universal-)driver.
In the universal datastream exists commands like "set hostname = xxx", and this printer don't ignore this!

The customer has corrected the names and for 3 days, the hostname has not changed!

I hope the best, and thank you again (also for the Ricoh-Support for tip)