Mac OS X Printer Set-up

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  • unisys12
    Trusted Tech

    250+ Posts
    • Jul 2007
    • 490
    #1

    Mac OS X Printer Set-up

    ...10.4 to be exact. Anyway, I cannot get this darn thing to print for crap!! This is my first Mac by the way, soo I know I missed something stupid or something crazy like that.

    I downloaded the PPD and ran through the process. It does not allow for extraction to the en.lproj folder so... I checked and sure enough, there's one in there with the title of the printer I am trying to install. As of today, I am starting to think that the PPD I found there is an older version and I some how have to get the new version in here, but how??!!

    I go through the ropes using the Printer Config utility and everything works great. That is until I try to print something. At that point, the printer switches to a "Stopped" status in the que and nothing happens at the printer. I can clear the que and everything clears up, but I noticed that when I pull up the app to look at all the installed printers, the Savin I have set up is sorta greyed out, yet it has a check mark next to it. The other printer that's installed, a 950i (USB), is not greyed out yet the customer states that it doesn't work as well as it should. Hince, here I come into the picture mucking things up.

    This Mac is connecting to the network using Airport. I was able to check the IP and it is within the same subnet as all the other windows units and the printer I am trying to connect to.

    Even worse... I was able to make an old b/w copier, at this account, actually print something. No, it didn't have PS installed, so it printed daisies and such, but at least it printed something! What the heck am I doing worng!!

    Most of you might have noticed I added the equation for the first law of thermodynamics in my sig. Sorta ironic, but the day I did that... I got this call. Now, I feel more like the second law rather than the second. Any help here would be much appreciated. By the way, the model I am dealing with is a Savin SLP38c. Next week, I will be replacing the unit with a 128, so... I really need to get this.
    sigpic
    The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment.
    Tags: b/w, dealing, fax, greyed out, mac, pop-up, printer, script, setup, sound, stalling, symptoms, usb
    • Jomama46
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Apr 2008
      • 2900
      #2
      In User tools>Printer features, you need to choose PS as the default language (in two places) as I remember. Altho the default is "auto" Choosing PS works best.
      sigpic
      You never realize how cheap a professional is until after you let an amateur do it.
      A+; Network +; PDI+

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        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900
          #3
          That is, if you're still working on this problem.
          sigpic
          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

            Comment

            • unisys12
              Trusted Tech

              250+ Posts
              • Jul 2007
              • 490
              #4
              Setting PS as default, at the machine, shouldn't cause a problem with everyone else in the office should it? I would think since the driver overrides the machine, I would think it wouldn't.

              We installed a new printer at the account today and the guy asked me about it. Oddly enough, when installing the new printer we found that the network cable was pinched and it shorted out the port in the switch. So, they have to replace the switch and will call us back.

              So yeah, it's still on my "To Do List". Thanks for the advice.
              sigpic
              The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment.

                Comment

                • Jomama46
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Apr 2008
                  • 2900
                  #5
                  Setting PS as default, at the machine, shouldn't cause a problem with everyone else in the office should it? I would think since the driver overrides the machine, I would think it wouldn't.
                  For whatever reason, it seems to be the case.(IME)
                  sigpic
                  You never realize how cheap a professional is until after you let an amateur do it.
                  A+; Network +; PDI+

                    Comment

                    • fausto1981
                      IT Technician

                      100+ Posts
                      • Dec 2007
                      • 146
                      #6
                      I know this might sound a little weird, but do you have the Postscript option installed on the machine??? if yes, then just make sure that the printer is installed correctly,

                      are you using AppleTalk? LPR? IPP????


                      I would use AppleTalk, that is the easiest.

                      Step 1:
                      Access the "Printer Setup Utility" by double-clicking its icon in "Applications/Utilities," or via the "Print & Fax System Preferences" pane. The latter method will bring up box with a button labeled "Set Up Printers". You should click here.

                      Step 2:
                      Click the "Add" or the "+" button in the resulting "Printer List." If the "Printer List" is not immediately visible, select "Show Printer List" from the "View" menu.

                      Step 3:
                      Review the drop-down menu at the top of the dialog box, as it will list the seven basic ways to add printers to Mac OSX: AppleTalk, Bluetooth, IP Printing, Open Directory, Rendezvous, USB and Windows Printing.

                      Step 4:
                      Select your connection method, which will result in a second drop-down menu appearing for some connection types, plus a list area for all connection types.

                      Step 5:
                      Make the appropriate choices in the second drop-down menu to finish locating the printer, then select it from the resulting list that will appear below the drop-down menus.

                      Step 6:
                      Make your final selection from the third drop-down menu, which is at the bottom of the window for all connection types. This is where you choose your actual, specific printer model.
                      Mac OS X 10.4 Tiger


                      How to add a USB printer

                      If your printer does not appear in the Printer pop-up menu, find and install the appropriate driver. Check any CD-ROM discs included with the printer, or the website of your printer's manufacturer. Only users with an administrator account can install software.

                      You can also open the Printer List window from Printer Center (Mac OS X 10.2.8 or earlier) or the Printer Setup Utility (Mac OS X 10.3 Panther, or later).

                      Check the Printer menu again after installing the software. If the printer does not appear, you may need to do this:

                      Make sure the printer is connected to your computer, plugged in, and turned on.

                      How to add a network printer (AppleTalk or LPR)

                      Adding an AppleTalk or LPR network printer is very similar to adding a USB printer. In Step 4 above, you would choose AppleTalk or "LPR Printers using IP" from the pop-up menu. From there, the setup differs slightly.

                      AppleTalk printer

                      AppleTalk must be enabled in Network preferences. If your network uses AppleTalk zones, choose one from a second pop-up menu that appears.


                      LPR printer


                      You must enter the printer's IP address or DNS name.

                      If you're printing to a queue, deselect the checkbox for "Use Default Queue on Server", then type the queue's name. If not, leave the checkbox selected.

                      You can select your printer from the Printer Model menu or leave it at Generic. In essence, are selecting a PPD file.

                        Comment

                        • Jomama46
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Apr 2008
                          • 2900
                          #7
                          Nice Work Fausto. Thanks
                          sigpic
                          You never realize how cheap a professional is until after you let an amateur do it.
                          A+; Network +; PDI+

                            Comment

                            • fausto1981
                              IT Technician

                              100+ Posts
                              • Dec 2007
                              • 146
                              #8
                              No problem guys...

                                Comment

                                • unisys12
                                  Trusted Tech

                                  250+ Posts
                                  • Jul 2007
                                  • 490
                                  #9
                                  Yeah, awsome man! The next time I am at the account, I will give that a shot. Thanks!
                                  sigpic
                                  The first law states that energy is conserved: The change in the internal energy is equal to the amount added by heating minus the amount lost by doing work on the environment.

                                    Comment

                                    • Steve Perks
                                      Technician
                                      • Mar 2008
                                      • 32
                                      #10
                                      Had this problem only yesterday.
                                      It's already been mentioned in the thread, but I was using IP printing.
                                      Exactly the same symptoms.

                                      Deleted and reinstalled using Appletalk...worked straight away.
                                      Team Leader/Technical Specialist: CMYK Digital Solutions Ltd

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