Tos es 283

[dbrownlee]

Sold a used machine w/ print/scan/fax. Got some network settings I can't figure out how to clear. Can anyone confirm that reloading frimwar and running 08-947 and 693 will reset all the network settings back to default? If not is there a code to do so? Also, is 1* the best method to reset the fax, or does *13 still work?
Thanks, Dave

[dbrownlee]

Re: Tos es 283

OK, the morning fog has lifted, so I am going to restate my problem. I know how to get rid of the fax stuff, either through the above mentioned ways, or through TopAccess, so don't worry about that part. However, on the network end. What the customer wants is to perform scanning the same way as it is set up in another office. They press Scan button, then "Scan To File". When the screen comes up to input file name, etc. they can change evrything but the "MFP Local" setting. It is set with the previous owner's name, and is grayed over, so it can't be edited. Looked at TopAccess admin settings and all the 08 codes, the settings under admin on the control panel, and I can't find where to change it or even unlock that option. As previously stated, I can reload firmware, etc., but could someone clue me in as to where in the hell I can make that change? I would really like to know for future reference. This location is almost a 2 hour drive, and I would like to go there tomorrow morning, or better yet, talk the customer through it over the phone.

Thanks again, Dave.

[emujo]

Re: Tos es 283

The 1st thing I would do is to post your question in the Toshiba forum..08/690 might clear the scan stuff, but not sure...You can always run it to check, but backup your address books 1st. Emujo

[dbrownlee]

Re: Tos es 283

Thanks, emujo. I'll copy and paste to the toshiba forum. Don't have to worry about the address book, it's in a different customer's office now, so any addresses in there aren't needed any more.

Dave