Medical Manager

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  • copiman
    Technician

    500+ Posts
    • Sep 2011
    • 861

    #1

    Medical Manager

    I have a customer that uses an older version of medical manager (software used by doctors offices). There support people will only support HP. The customer has a Panasonic 8025 and will not print to it. It is using GDI to print. I spoke to the company that leased the software to them. They use jet direct cards to the HP printers. They made a suggestion to try a jet direct box. The only problem is the Panasonic does not have a parallel port. And they were not sure if that was a fix or not. The support people said the printer would have to support SCO Unix 507.

    The customer is printing to an HP LJ 4200n, which makes me wonder what the difference is. The Panasonic is printing using GDI. I thought that maybe if the Panasonic had the PCL option, would that make it work? Then, the more I thought about it, I think its the Jet Direct that makes it work. I just don't know.

    I was wondering if anyone has had any experience with Medical Manager software and if you could help in this matter?
  • HP:guy
    Trusted Tech

    250+ Posts
    • Feb 2013
    • 279

    #2
    Re: Medical Manager

    HP is using PCL drivers on these medical programs.
    We are currently using a program the utilizes HP PCL 5 drivers.
    I would look into that.

    Comment

    • copiman
      Technician

      500+ Posts
      • Sep 2011
      • 861

      #3
      Re: Medical Manager

      Originally posted by HP:guy
      HP is using PCL drivers on these medical programs.
      We are currently using a program the utilizes HP PCL 5 drivers.
      I would look into that.
      Thanks for the response. I'm aware of HP using PCL as a standard. When you say you are currently using a program that utilizes HP PCL drivers, is it Medical Manager? We have some machines coming in next week that may have the PCL option. If so, I will install it on the customers machine next week and see if that will work.

      Comment

      • rthonpm
        Field Supervisor

        2,500+ Posts
        • Aug 2007
        • 2859

        #4
        Re: Medical Manager

        GDI is a Windows only form of printing that uses the host computer to do all of the processing. PCL is its language that will work with any device that can support it. I've personally seen quite a few issues with different software suites when it comes to GDI printing. The main issue seems to come down to the fact that GDI printers interpret everything as an image while the software is processing the data as text or some other input that can't be met by the GDI software.

        Comment

        • copiman
          Technician

          500+ Posts
          • Sep 2011
          • 861

          #5
          Re: Medical Manager

          Well sports fans, it official. Installing the PCL option on the copier worked. Thanks everyone for you help.

          Comment

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