Unable to save files through web image monitor "mp4500"

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  • edwin206
    Technician
    • Mar 2012
    • 36
    #1

    Unable to save files through web image monitor "mp4500"

    Hi,
    I am copier tech but with very low professioncy in networking related issues.
    It is MP 4500 with PRINT/SCAN options.My customers scan some books through Document Server and save them in machine.Later he tries to save those material in his laptop through "WEB IMAGE MONITOR" but do not succeed to do so.Files are shown at computer screen in WIM.He is unable to save the files.
    Tags: 4500, 500, copier, image, laptop, print, scan, screen, server, tech
    • KenB
      Geek Extraordinaire

      2,500+ Posts
      • Dec 2007
      • 3946
      #2
      Re: Unable to save files through web image monitor "mp4500"

      The machine requires the "File Format Converter" option, which is NOT standard.

      It's probably the least ever ordered option.

      I know, it looks like the files are downloadable, but they are not without the option being installed.
      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

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        • edwin206
          Technician
          • Mar 2012
          • 36
          #3
          Re: Unable to save files through web image monitor "mp4500"

          Thanking you the prompt and valuable reply.
          Would you please guide me about the file format converter.Please write down some converter's nme(software name) and I will try to arrange .[
          REGARDS.


          QUOTE=KenB;382080]The machine requires the "File Format Converter" option, which is NOT standard.

          It's probably the least ever ordered option.

          I know, it looks like the files are downloadable, but they are not without the option being installed.[/QUOTE]

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 35165
              #4
              Re: Unable to save files through web image monitor "mp4500"

              Information on File Format Converter

              File Format Converter Type B; EDP Code 411400; Product Code B609.

              Once the FIle Format Converter is installed, scan using the scanner function which allows you to specify which format to use, PDF or TIFF.

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