Windows 8.1 Update breaks SMB protocol.

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  • sandmanmac
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Feb 2009
    • 3978

    #16
    Re: Windows 8.1 Update breaks SMB protocol.

    Originally posted by ROBIN JENTZEN
    so up to about the first of October till now I have been trying to get the office canon c3200 to scan to email again and keep getting the 753 send error resending

    its a real estate office and we have a mixture of xp 7 and a couple with 8 could one of them doing the update caused the mfp not to be able to scan
    have it set up through and xp on a single computer
    I highly doubt it.
    Scan to email is generally completely unrelated to the OS in use. A PC isn't even required to scan to email, just the correct email account settings, gateway, DNS settings, etc., on the MFP.

    For better advice, you'd be better served posting your issue, with a more clear explanation, in the Canon forum

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    • nyates
      Technician
      • Mar 2013
      • 14

      #17
      Re: Windows 8.1 Update breaks SMB protocol.

      I seen this thread a week ago and dreaded the thought of this, we have a couple of clients running Windows 8 and since the free upgrade is only a click away I was awaiting a few phone calls. I thought I would download the 90 Enterprise trial of Win 8.1 so I could test myself and had no problem getting our Ricoh MPC5502 to scan to folder straight away. Haven't tested any others though.

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      • B0265
        Senior Tech

        500+ Posts
        • Jan 2007
        • 718

        #18
        Re: Windows 8.1 Update breaks SMB protocol.

        If you install the latest updates from Microsoft it SMB scanning should work now.

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        • TheOwl
          Service Manager

          Site Contributor
          1,000+ Posts
          • Nov 2008
          • 1732

          #19
          Re: Windows 8.1 Update breaks SMB protocol.

          Great tip, thanks for that.

          But calling Microsoft out as becoming another Apple is a bit harsh isn't it?

          Apple releases minor OS updates and charges you for them where as MS doesn't. MS has also always released minor version updates in the past, but you would have known the minor updates as "Service Packs" in the past. Now they are minor version releases.
          Please don't ask me for firmware or service manuals as refusal often offends.

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          • supertype
            Technician
            • Sep 2012
            • 31

            #20
            Re: Windows 8.1 Update breaks SMB protocol.

            what part breaks? i have had no problems with SMB on windows 8 at all. however, sometimes i notice windows update breaks user accounts that authenticate to grant access to the scan folder registered on the system. this happens on 7 and 8. make a new "service account" ie name "scan" with a password like "1234" and try that. this way if the user changes his password you don't get another call for a long while..

            works fine with Canon, Lexmark, Kyocera, I freaking HATE! HATE Konica Minolta anything, but it works fine.

            Comment

            • CompyTech
              Super Tech

              500+ Posts
              • Feb 2011
              • 706

              #21
              Re: Windows 8.1 Update breaks SMB protocol.

              I haven't really had any problems with Windows 8, still getting the hang of it. The idea of a Start Screen/ Metro mode OS is kinda jarring. But I use classic shell. I really like the enhancements Win8 has. Like I can shut down in three seconds and boot up in about 20-30 seconds with non SSD. You have to tweak things more than you do with Win 7 to get functionality back. Slowly they're getting the desktop feel back. I think they should have released Surface as the tablet and phone OS and Windows as desktop only, but the two should sync together. Maybe by Win9 things will jive better.

              People will probably still use Win7 more for the foreseeable time unless Win9 really does it. Win7 will be the new "XP"

              I haven't installed 8.1 yet, so I don't know of any issues with it yet. I have "heard" of the problems however. I usually wait a while before jumping on the updates.

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