KM Bizhub 350 Isn't Playing Nice

[minoltauser]

We just got a Bizhub 350 to replace our previous HP network printer. I have signifigant experience setting up (non-KM) network printers, so I figured this would be a cinch. Unfortunately, I hit a snag right off the bat.

The card in the printer doesn't want to talk. I connected it to my Versalink (Verizon DSL) 327W router and the router's ethernet light did not light up. I enabled DHCP on the Bizhub and tried to connect directly to my laptop. No luck. I couldn't ping its IP address. All Windows and KM PageScope Net Care efforts to detect the printer have failed. I sense a hardware problem here but I'm unfamiliar with KM hardware. I really wish I had an ethernet tester right now.

So this is my setup:

ROUTER/DSL GATEWAY:

Config app: 192.168.1.1
Subnet Mask: 255.255.255.0
Wireless Clients: 192.168.1.41, 192.168.1.47
No wired clients at the moment but they work fine.
Bizhub does not register as an attached device (totally missing).
DHCP enabled (static IP for printer made no difference)
Bizhub is hooked up to Ethernet Port 1.



Bizhub 350
IP address: 192.168.1.250
Gateway address: 192.168.10.1
DNS 1: 72.243.0.12 (known to be good)
DNS 2: 72.250.0.12 (known to be good)
DHCP: Disabled
LDAP detection: Tried both off and on (port 369) -- no change
Network controller cable: connected
Cat5 Cable: Known to be good

The above settings have worked fine on numerous network printers.

So I guess this could be the router not recognizing the Bizhub (thus the lack of a status light) or the Bizhub has a dead network card. The odd thing is that there is some life on Ethernet Port 1 (as shown above), which is where the Bizhub is hooked up.

Anything glaring here?

Thanks!

[George Jetson]

Hi Minoltauser,
Some of these bizhubs have a Network tab that is defaulted off. It has caught me out once. When you go into network settings there is a tab/page that can be set to off and it doesnt matter what your tcp/ip settings are it wont work.

Just re-check on the copier through Utility/Counter admin settings network and make sure it is turned on.

[minoltauser]

Update

The owner of the copy company showed up today. Apparently the tech who dropped the printer off "turned off" the network card because we didn't have a network cable at the time. The tech is off until next week.

He says it's fine if we set up the network ourselves, but has no idea about how to turn the network card back on.

Any clue about how to do that?

FYI: We have the control panel version with a Utility Key instead of the Utility/Counter one that seems more prevalent.

[higherlevel]

IP

What is the Subnet of the Bizhub ?

[minoltauser]

Subnet

255.255.255.0

What is the Subnet of the Bizhub ?

[DocuSystems]

Westell 327W

Don't know if this is related, but I've had to recently upgrade firmware (in this router) to get a newer Dell Laptop's Wireless to be able to connect to it. Of course, that was a wireless connection...
Also, after changing any network setting in the Bizhub, it is wise to reset the Bizhub using the Main Power switch located on the left side to the rear of the machine. These don't "re-discover" the network.

[patk]

Controller enabled

Does your machine have Fiery or Emperon controller? Is the correct controller enabled in TechRep mode?