Current Multiple Xerox models printing blank 1st page

[blanka]

Hi All,

We've got a few Xerox M455 MFPs as well as some larger Xerox A3 MFDs which we are using in a Citrix environment. Printers are hosted on dedicated print servers. Printing documents (such as word, pdf etc) print out fine if printing from local applications however when printing from the Citrix environment (published apps) it results in the first page being blank - NOTE: it is not necessarily page 1 of the document, it is the first physical page that is output that is blank.

Some of our M455s are setup via ethernet, whilst others, via a USB connection. Our A3 Xerox MFDs are connected via ethenet. The problem occurs on both.

We use the Citrix UPD in our environment and not the inbox/model-specific drivers as we want to limit the amount of drivers we have our on citrix servers. We also map local printers in Citrix sessions and do not print via session printing.

We have found a work around by disabling the "collate" option however this means that there is no collating when printing more than 1 set/copy.

Any assistance would be greatly appreciated. Thank you.

Regards,

[qbert69]

Re: Current Multiple Xerox models printing blank 1st page

It sounds like the blank pages are separator pages, so when you are leafing through the stack to find your stuff it makes it easier to find it...Just my observation.

[blanka]

Re: Current Multiple Xerox models printing blank 1st page

Thanks qbert69 for the reply..

Unfortunately it isnt a seperator page as the blank page that comes out is meant to be the 1st page of print. ie, 3 page document but only the last two pages with text.

Saying that, we have had a bit of success with the Global Print Driver so hopefully that will continue to be the case.

Thanks again.