Equitrac 5 Configuration on Ricoh MP 2852

Collapse
X
Collapse
+ More Options
Posts
 
  • Time
  • Show
Clear All
new posts
  • fritzyas
    Technician

    50+ Posts
    • Jul 2011
    • 73

    #1

    Equitrac 5 Configuration on Ricoh MP 2852

    Hello Sirs, we just installed/configured Equitrac 5 on 1 of our client, license already activated and printing is already tracked by the system. But the communication between the embedded device and the CAS could'nt establish. Any Ideas?
  • Moza
    Service Manager

    100+ Posts
    • Feb 2009
    • 232

    #2
    Originally posted by fritzyas:398000
    Hello Sirs, we just installed/configured Equitrac 5 on 1 of our client, license already activated and printing is already tracked by the system. But the communication between the embedded device and the CAS could'nt establish. Any Ideas?
    Going to need a bit more information here !

    What version of PCC and Remote Administrator is installed on the device?
    You say printing is being tracked does that mean the device has been registered with the CAS server? If so has the embedded device been registered to the correct physical device?

    Comment

    • fritzyas
      Technician

      50+ Posts
      • Jul 2011
      • 73

      #3
      Re: Equitrac 5 Configuration on Ricoh MP 2852

      Originally posted by Moza
      Going to need a bit more information here !

      What version of PCC and Remote Administrator is installed on the device?
      You say printing is being tracked does that mean the device has been registered with the CAS server? If so has the embedded device been registered to the correct physical device?
      Thanks for the reply! I used PCC 4.2.1 and remote admin is 1.2. we created an equitrac port and then do test printing, all the printing activities was logged on the device activity so it means the device was already registered on the cas server. we checked and the embedded device was registered to the physical device.

      Comment

      Working...