Ricoh mp 2550B web Monitior not working

[COPIERMAN]

Customer has a ricoh mp 2550 that they can use web monitor to make changes in address book. Now on the mp 255ob this feature doesn't work. Is something turn off in service mode or what do I need to make web monitor work on copier. Copier came from a government office.

[slimslob]

Re: Ricoh mp 2550B web Monitior not working

The MP 2550B is a basic copy only machine. The connector is there for a network cable but the firmware is not. It can be upgraded to print/scan by adding the Printer Scanner Unit EDP 414401. There is also a Scanner Option and a RPCS Print Option. If it has had one of these options installed, then check SP 5985 and 5885. To tell if it has one of the options, check if the print and/or scan button is on the operation panel and works.

[COPIERMAN]

Re: Ricoh mp 2550B web Monitior not working

The MP 2550B is a basic copy only machine. The connector is there for a network cable but the firmware is not. It can be upgraded to print/scan by adding the Printer Scanner Unit EDP 414401. There is also a Scanner Option and a RPCS Print Option. If it has had one of these options installed, then check SP 5985 and 5885. To tell if it has one of the options, check if the print and/or scan button is on the operation panel and works.

Copier has all features and they all work with no problem. I update network firmware so that can scan to a windows 8 also. its just the web monitor that doesn't work.

[skynetto]

Re: Ricoh mp 2550B web Monitior not working

Check 5885-20
Bit switches should be all to 0

[COPIERMAN]

Re: Ricoh mp 2550B web Monitior not working

Check 5885-20
Bit switches should be all to 0

they are at zero. copier came from goverment and had all the system lock up were doc server could not be use and hard drive with overwrite protection did a memory all clear 5 801 which gave use option to use doc server on copier and remove overwrite protection

[skynetto]

Re: Ricoh mp 2550B web Monitior not working

When you are tryin from pc to access wim what error are you getting?

Also check this.

http://www.copytechnet.com/forums/sh...rinting-issues

[COPIERMAN]

Re: Ricoh mp 2550B web Monitior not working

I'm getting this message from fire fox web browser firefox cant establish connection to the server at Ip address

[COPIERMAN]

Re: Ricoh mp 2550B web Monitior not working

I try the telnet and says could not open connection to the host on port ip address connect failed

[skynetto]

Re: Ricoh mp 2550B web Monitior not working

does ping work?
Have you reset settings to default as per link I've send to you?

[COPIERMAN]

Re: Ricoh mp 2550B web Monitior not working

yes i can ping it. I can print, scan to folder/ email/ and use doc server. It like the web monitor is either missing or turn off i try clearing it by link but says sever cant be found.

[skynetto]

Re: Ricoh mp 2550B web Monitior not working

Is this firmware installed?
Firmware WebSupport ver. 1.54
It seems like it's missing wim firmware at all.

[COPIERMAN]

Re: Ricoh mp 2550B web Monitior not working

20140324091023641.pdf

[COPIERMAN]

Re: Ricoh mp 2550B web Monitior not working

I sent a pdf of firmware list showing it has it. i am going out now in field. I do appreciate your time with this.

[CRISTIAN MULLER]

Re: Ricoh mp 2550B web Monitior not working

colud be proxy settings on browser, disable proxy on browser and try.

[rthonpm]

Re: Ricoh mp 2550B web Monitior not working

Could be a couple of things:

1. Try the secure version of the web page. If it came from a government office, a non-SSL web server like this would get flagged as a potential vulnerability.

2. Check the in depth security settings in User Tools: if you push the machine up to Level 2 I think the web server is deactivated.

3. make sure there isn't something goofy in place like a subnet or firewall that blocks direct access to machines registered as printers, or other than regular computers. I had a customer's network engineer get a little too cute lately and segment off everything by function.