PaperCut - Local PC print spooler crashes & missing jobs.

[duroo72]

I have a new papercut mf install 4x sharp mx devices 105 users.

im getting random print spooler lock up's on the local pc's when users print through the virtual queues to resume printing I just restart the spooler and printing resumes.

Also I'm having missing JPEG, PDF's and Excel documents at another site?

Got any ideas?!

[patk]

Re: PaperCut - Local PC print spooler crashes & missing jobs.

PaperCut have a KB article on Print Spooler crashes. They put most problems down to driver issues but worth a look at.

With the missing jobs, are the clients using Terminal Services. If so you will probably find that the jobs are failing to redirect from the virtual queues to the real queues. This can be an issuer if users are using the default universal print driver in TS instead of a copy of the real driver.