scan to email enquiry

[MatthewS]

Hi guys,

I had a scenario where the customer has a Ricoh MP7001 and they are scanning to email. The current smtp settings were mail.bigpond.com.au which is there ISP and it didn't work (but was working before). But then I change the smtp settings to there exchange server IP and worked. Can someone please explain why the bigpond smtp didn't work and the exchange servers did?

Appreciate it people.

[Tonerbomb]

Re: scan to email enquiry

Many many posts on ctn for scan 2 email issues.... search the Forums!!!!!!!!!!!!!!! My guess is authentication or SSL/TSL issues........... search the forum............Oh and then there's Frimwar also.............

[rthonpm]

Re: scan to email enquiry

It sounds like they've brought their mail hosting in-house so it only makes sense that the Exchange server would correctly authenticate and send out. The ISP's mail server needs proper credentials, and if the accounts are no longer hosted there then what is there to authenticate against as a protection against spam? The other possibility is that the ISP has blocked port 25 for SMTP and is using a different port while the internal Exchange server is using port 25.

[TheOwl]

Re: scan to email enquiry

Bigpond has heaps of different mail availability depending on the plan that you are connected to.

If you have a Business ADSL connection with Telstra, you automatically get Unauthenticated SMTP Relaying using the Bigpond servers. You can also choose an option which doesn't allow relaying which will stop MFD's from sending emails.

If you on a Home ADSL connection, you will have to fully authenticate the MFD against your account so that email comes from yourself. This can also be done with Business plans, but you have the option to create an email address specifically for the MFD.

Telstra stopped alot of SMTP relaying a while ago due to Bigpond being hacked and their mail servers being attacked. We have had a few customers run accross the same problem.

At the end of the day, the machine would have still worked using mail.bigpond.com but you would have just needed to change the settings in the machine to suit the account. When the machine was changed to use Exchange, I would say the customer had an Internal SMTP Receive Connector which allowed the machine to connect to port 25 of the Exchange server without authentication.

That is the good thing about Exchange, you can change the settings to work for you, instead of changing everything to suit Exchange.

[ApeosMan]

Re: scan to email enquiry

This is obvious but did they change ISP or update their account to a higher level package?

[TheOwl]

Re: scan to email enquiry

Telstra are very inconsistant with the way they handle things such as upgrade of accounts, removal of certain services, smart host providers and so on.

Who knows what could have changed, but my bet would be on the fact that the customer needed something changed within their ADSL plan and Telstra changed that and f@#$ked up something else without telling the client.

I have had similar issues with Telstra where by I have had MX Records changed and 3 days later, my customer was no longer receiving emails because Telstra pointed the MX Record to the wrong IP.

Most recently, I had a customer that was having email issues because the Name Server they were using went dark. So I ring up Telstra and tell them that I want the domain completely transferred to them, provided them with the domain transfer password and all required details. Guess what, it took them 3 months to do something that should have taken 3 days.

I don't like Telstra services, but unfortunately they are a neccessary evil.