cannot log in via web image monitor as administrator

[margic brian]

hello folks

i have just installed a ricoh mp 5002sp at a client but for the first time i was asked to insert in administrator and supervisor passwords as they required which i did otherwise i could not use any function of the copier ,

we also installed the printing features correctly ,now the dilema is when logging in via web image monitor so as to set up scan to email the usaual creditials are not accepted (user name Admin password blank) also the supervisor doesnt work

i also used the creditials i started with as the passwords

any ideas on what i have missed if so your help will highly be appreciated
thanks

[Cipher]

Re: cannot log in via web image monitor as administrator

Well it should be admin and whatever you changed the password to on the first initial power up at installation (case sensitive).

You do need to cycle the power for the changes to take effect (but you shouldn't do so until the machine becomes idle and has finished initializing).

[ruben]

Re: cannot log in via web image monitor as administrator

For the new machines they now ask for a password to be entered for the admin and supervisor usernames before setup, these can be left blank like all other Ricohs.

[nmfaxman]

Re: cannot log in via web image monitor as administrator

I have a tech that finger f'd himself inputting the passwords.
I was able hack the passwords, but still won't let me in.
Is there a way to get it to go back to default?
Others have mentioned factory mode. I am sure it is different on the newer machines.


I slapped his hand and told him to keep it the same defaults.
If the customer wants to change it, it is on them to remember their password.

[margic brian]

Re: cannot log in via web image monitor as administrator

For the new machines they now ask for a password to be entered for the admin and supervisor usernames before setup, these can be left blank like all other Ricohs.

hey thanks,
i tried living it blank by skipping this step but could not use other functions like pressing the home button
i would be greatful if you directed me on how to do it

[margic brian]

Re: cannot log in via web image monitor as administrator

Well it should be admin and whatever you changed the password to on the first initial power up at installation (case sensitive).

You do need to cycle the power for the changes to take effect (but you shouldn't do so until the machine becomes idle and has finished initializing).

thanks but may i know how you cycle the power ,i would really appreciate your help

[nmfaxman]

Re: cannot log in via web image monitor as administrator

No offence, but power cycle is to turn it off and back on correctly.

[Cipher]

Re: cannot log in via web image monitor as administrator

Is there a way to get it to go back to default?
Others have mentioned factory mode. I am sure it is different on the newer machines.

If you cannot recall the supervisor password entered, then you could be looking at new NVRAM(s).
If there is SP in factory mode it's not something I'm currently aware of.
All the engineers here are instructed to use a single default password for EVERYTHING we set up.

[margic brian]

Re: cannot log in via web image monitor as administrator

No offence, but power cycle is to turn it off and back on correctly.

thanks never mind i cant be offeded when i need your help am gona try that

[margic brian]

Re: cannot log in via web image monitor as administrator

would like to say thanks to all who tried your best to help out though i didnt find a solution i still remain greatful

[ruben]

Re: cannot log in via web image monitor as administrator

There are thousands of threads on resetting the admin password. If the supervisor is also changed the last resort would be to download the NVRAM, alter, and upload.

See: http://www.copytechnet.com/forums/ri...tml#post272337

[qbert69]

Re: cannot log in via web image monitor as administrator

Make sure that administrative management through the web image monitor is enabled in the system settings on the MFP machine itself!

Also, I have found that under factory service mode (SP5846-046) executing this will clear ALL supervisor and admin passwords (and address book)!

CHEERS!



PS--if you do the reset in FSM, you shouldn't have to install ANY new NVRAM!