Howdy,
OK, I realize I may be reaching a bit, but I figure it's worth a shot.
I just set up a new RightFax server, all latest and greatest. (10.6 with FP3).
The customer (an attorney, of course) frequently sends to a government agency, with a number of locations in Ohio. They are all in different area codes, but we think they all have the same equipment. We are trying to find out just what type of fax setup they have.
RightFax is using a Dialogic (formerly Brooktrout) Gateway 304 (4 line gateway.)
All other locations can be sent to just fine, but not these 4 or 5. The call never makes it through handshaking, so RightFax never sees the call as being answered.
I can can send from the Ricoh MP171s in their office with no problem, using the same lines.
I thought the days of fax incompatibility were over, but perhaps not.
Has anyone seen any issues with these?
I know, I know, fax is dead, but not in the legal and medical worlds, and this customer deals almost exclusively with both.
I have a ticket open with the manufacturer, but so far I've gotten little insight from them.
Thanks!
OK, I realize I may be reaching a bit, but I figure it's worth a shot.

I just set up a new RightFax server, all latest and greatest. (10.6 with FP3).
The customer (an attorney, of course) frequently sends to a government agency, with a number of locations in Ohio. They are all in different area codes, but we think they all have the same equipment. We are trying to find out just what type of fax setup they have.
RightFax is using a Dialogic (formerly Brooktrout) Gateway 304 (4 line gateway.)
All other locations can be sent to just fine, but not these 4 or 5. The call never makes it through handshaking, so RightFax never sees the call as being answered.
I can can send from the Ricoh MP171s in their office with no problem, using the same lines.
I thought the days of fax incompatibility were over, but perhaps not.
Has anyone seen any issues with these?
I know, I know, fax is dead, but not in the legal and medical worlds, and this customer deals almost exclusively with both.
I have a ticket open with the manufacturer, but so far I've gotten little insight from them.
Thanks!
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