Xerox WC7830 - Missing image during printing?

[duroo72]

Hi All,

We have a newly installed Xerox WC7830 and the user has reported the following:

"When printing an image it looks like its starting to print but dosent finish - only a strip at the top prints................."

Anybody have any ideas? this is my first Xerox installation and am thinking driver issue they currently have the PCL6 WHQL driver.

Thanks in advance!

[Flash]

Re: Xerox WC7830 - Missing image during printing?

Try the postscript driver especially if they print a lot of pdf's.

[duroo72]

Re: Xerox WC7830 - Missing image during printing?

Thanks Terramobil - I did try all different flavours of driver but still wouldn't work, Xerox technical washed their hands of it blaming AutoCAD!!!!