Hello,
Hope someone can aide in solving this issue.
The copier worked fine for years then it just stopped working on the network. The User reported that it stopped printing and the scanning to the smb folder no longer work. When a USB cable was connected the User was able to print again. No surprise. The print board must still be working, correct?
Here is what troubleshooting I did:
Steps not listed in the order that they were performed. None of the above steps were successful at getting the copier to communicate on the network again. In my experience if the NIC failed then usually pinging the loopback address fails as well or pinging the IP address of the device would fail if it were a hardware issue with the NIC. Both ping tests were successful. That leaves me stumped to what could be causing this copier to not work on the network.
Each network switch that I connected the copier to shows a link light however not traffic appears to be flowing from/to the copier. The pins on the copier NIC do not look damaged.
Thanks for any suggestions.
Hope someone can aide in solving this issue.
The copier worked fine for years then it just stopped working on the network. The User reported that it stopped printing and the scanning to the smb folder no longer work. When a USB cable was connected the User was able to print again. No surprise. The print board must still be working, correct?
Here is what troubleshooting I did:
- Changed the port on the network switch
- Changed the network cable
- Changed the copier from static IP to DHCP (it would not obtain an IP off the network from the DHCP Server)
- Turned off Auto-Negotiate on the Ethernet settings
- Tried Full Duplex then Half Duplex
- Tried 10MB then 100MB
- Connected the copier to a completely different switch
- Initialized all default Data/Settings in Additional Function (essential wiping all network settings out)
- Enter Service mode and cleared all errors
- Attempted to ping the local router from the copier in the Addition Function settings. (No Response from Host)
- Pinging any IP address on the network returned "No Response from host"
- However pinging the loopback address 127.0.0.1 and the hard coded IP address 192.168.1.99 all returned with "Response from Host"
- Disabled USB port. (grasping at straws on this one, i was just trying almost anything at this point)
Steps not listed in the order that they were performed. None of the above steps were successful at getting the copier to communicate on the network again. In my experience if the NIC failed then usually pinging the loopback address fails as well or pinging the IP address of the device would fail if it were a hardware issue with the NIC. Both ping tests were successful. That leaves me stumped to what could be causing this copier to not work on the network.
Each network switch that I connected the copier to shows a link light however not traffic appears to be flowing from/to the copier. The pins on the copier NIC do not look damaged.
Thanks for any suggestions.
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