Hi Guys,
Had an interesting problem that I had been working on, I hope the info would help someone when they run across this issue.
This customer has a network that is mostly XP, however, he recently got 2 new Vista workstation. They have 3 Ricoh MPC MFPs that use user code for tracking printing and copying. Most of the applications print fine from the Vista PC. But when they print pictures from photo gallery, the mfp either acts like the print job did not have a user code (data light blinks once or twice then stops), or it would stall the printer and you would have to clear the print job from the server, then reboot the MFP. It would not matter which printer language you used.
The only way that I could get any of Ricohs on our demo floor to print under these conditions, was to load the RPCS driver and print directly from the Vista PC. I tried this out at the customer location and got it to print. But the customer, like all IT guy (control freaks), want the driver on the server. I told him that this was a temp work around unitl we figure out how to do what he wants.
I did not get a very good answer from Ricoh tech support on why this happens, or if they even know that the issue existed.
As soon as I figure out the problem, I'll let them know.
Everyone have a good weekend.
Had an interesting problem that I had been working on, I hope the info would help someone when they run across this issue.
This customer has a network that is mostly XP, however, he recently got 2 new Vista workstation. They have 3 Ricoh MPC MFPs that use user code for tracking printing and copying. Most of the applications print fine from the Vista PC. But when they print pictures from photo gallery, the mfp either acts like the print job did not have a user code (data light blinks once or twice then stops), or it would stall the printer and you would have to clear the print job from the server, then reboot the MFP. It would not matter which printer language you used.
The only way that I could get any of Ricohs on our demo floor to print under these conditions, was to load the RPCS driver and print directly from the Vista PC. I tried this out at the customer location and got it to print. But the customer, like all IT guy (control freaks), want the driver on the server. I told him that this was a temp work around unitl we figure out how to do what he wants.
I did not get a very good answer from Ricoh tech support on why this happens, or if they even know that the issue existed.
As soon as I figure out the problem, I'll let them know.
Everyone have a good weekend.
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