Hello all, I have a Ricoh MP8001 in a large printing environment, just installed it yesterday. Got a call from the IT guy saying the printer was printing very slow. I tracked it down to one particular user. He is printing from Win 7, 64 bit using Adobe Pro ver. 9.5.5. I loaded the PCL5 driver (as I always do) and when it prints from the application it takes forever to print. It flattens every page then sends it to the 8001. Needless to say on a large document it takes forever to print and then holds up every print job behind it. It is already saved as a PDF and still does the same thing. Also when he tells the application to print on 11 x 17, print to size it will not select the 11 x 17, always prints 8.5 x 11. It would print on 11 x 17 as asked with an MP5000 (loaner) driver. Any suggestions would be greatly appreciated.
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Re: Abode MP8001 issue
For one thing, the customer is using an out of date version of Acrobat: Adobe's official support for it ended in 2013.
More than likely, the issue is related to the conversion of the document from PostScript into PCL commands, which can take forever on large files. There are a few things to try:
1. If there's a PostScript chip in the machine, change to the PostScript driver.
2. Try rebuilding the PDF using the option in Acrobat to save it as a PostScript file. Then open the file and let the Acrobat Distiller re-create the file as a PDF. I've had customers that have found alot of corrupt documents through this.
3. Try re-saving the PDF as a Reduced size document through the options in Acrobat. It should be under Save as Other...
4. See if printing from the latest version of Acrobat Reader gives you any better result.
As for the 11x17 issue, is he making the changes for that from the Adobe dialogue, or the actual settings for the printer? Acrobat 9 really screwed up a lot of settings for printing that were previously working quite well. Also, make sure that none of the settings for allowing Acrobat to choose the paper are checked, you want all of the settings coming from the print driver. If it's set correctly, you should see the preview size in the Acrobat printing window showing the correct paper size. -
Re: Abode MP8001 issue
rthonpm, thanks for the reply. I went back the customer and the IT guy said they were getting all new Adobe Pro and Reader. Ge agrees it is more then likely the Pro version so it is out of my hands at this point. Thanks again. I will let you know what ultimately fixes it when the IT guy does his thing.Comment
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