Help Toshiba e232 network settings - scan to email

[APCplantmgr]

Hello, just joined:

We have a Toshiba e232 which we use for network printing and faxing. We would like to be able to fax-to-email. I have gone through many searches looking for the right information to use in Top Access, but I do not have 100% capabilities as an "IT Manager" so I can get confused easily.
We have a static IP for the machine to use as a network printer. I have an older email address from a former employee to use for the copier. I have tried to use the same email settings that we use for Outlook regarding POP and SMTP settings, ports, etc. None of the How-To information I have found so far is explicit enough to tell me what I am doing wrong. The only thing that happens is that I get a report saying "TX FAILURE NOTICE".

Thanks in advance.

[emujo]

Re: Help Toshiba e232 network settings - scan to email

You need a SMTP or Exchange name or IP address, authentication (user name/password) and a from address for the MFP to send mail. It's been many years since I set up a Toshiba product, but you have to go to 2 separate areas to put this info in..One is the network settings tab, look for "smtp server", leave client and POP alone, 2ndly you are looking for another tab to input the from address. It might be easier to find this from the control panel as admin. The icon is on the screen right in front of you. Failed to send is a generic message. You can get a more detailed error by looking at the job log. It will give you a failure code or message. If it's a code, post it and we can tell you if it's a login error or a connection error. If you are using the name of the email server, be sure you have DNS info entered in the basic TCP/IP settings. Emujo

[APCplantmgr]

Re: Help Toshiba e232 network settings - scan to email

We use Outlook, so the SMTP server would be the same; I have an email address with a password that I have entered through TopAccess as the From address. There are two locations to enter this information, which I have done (SMTP server & client). Thanks for the info on the POP, why would I not alter the Client?

If I use the name of the email server from Outlook (smtp.gmail.com for instance) I doubt I have that name in TCP/IP (DNS); I believe I have the Static IP address of our server entered instead.

Thanks for the info on the Job Log. I have a SCAN error that "POP before SMTP Authentication failed" so somehow I need to get that changed back. I also have TRANSMISSION errors 1C66 and 1C72.

Thanks for your help.

[emujo]

Re: Help Toshiba e232 network settings - scan to email

Again, been awhile with Toshiba..use the client section, disable POP. Emujo

[APCplantmgr]

Re: Help Toshiba e232 network settings - scan to email

Disabling POP didn't help, but the Transmission error was 1C66 (when I tried to FAX to Email), and then "Failed to Connect to SMTP server" (when I tried to SCAN to Email).

Below are my settings for SMTP server:

Enable SMTP Server	Enable
Port Number	465
Email Address	smtp.gmail.com
Enable OffRamp Gateway	Disable
OffRamp Security	Enable
OffRamp Print	Enable

[APCplantmgr]

Re: Help Toshiba e232 network settings - scan to email

Also my SMTP Client settings: (Thanks)

Enable SMTP Client	Enable
Enable SSL	Accept all certificates without CA
SSL/TLS	Over SSL
SMTP Server Address	smtp.gmail.com
POP Before SMTP	Disable
Authentication	Auto
Login Name	joan
Maximum Email / InternetFax Size	30 MB
Port Number	465

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[faxman28]

Re: Help Toshiba e232 network settings - scan to email

Disabling POP didn't help, but the Transmission error was 1C66 (when I tried to FAX to Email), and then "Failed to Connect to SMTP server" (when I tried to SCAN to Email).

Below are my settings for SMTP server:

Enable SMTP Server	Enable
Port Number	465
Email Address	smtp.gmail.com
Enable OffRamp Gateway	Disable
OffRamp Security	Enable
OffRamp Print	Enable

try port 587, google stopped using port 465 . below is a telnet to gmail on port 465 with no response:

telnet smtp.gmail.com 465
Trying 173.194.204.109...
Connected to gmail-smtp-msa.l.google.com.


this is telnet to port 587 with response from mail server, then enter helo and you get response that mail server is ready, you can send a message this way but I would have to find the other commands, have forgotten over time.


telnet smtp.gmail.com 587
Trying 173.194.204.108...
Connected to gmail-smtp-msa.l.google.com.
Escape character is '^]'.
220 smtp.gmail.com ESMTP a8sm988119qka.0 - gsmtp
helo
250 smtp.gmail.com at your service

[APCplantmgr]

Re: Help Toshiba e232 network settings - scan to email

Thanks for the suggestion.
Changing the port to 587 in both SMTP settings did not help. I got an error that has a "Mode" of ML00 and "Status" of 1C71 when trying to FAX to email.
And I got an error "Failed SMTP authentication" when I tried to Scan to email.
Anything else I can try?

[emujo]

Re: Help Toshiba e232 network settings - scan to email

Your authentication user name needs to be name@gmail.com...You have "joan" only in your settings. Disable SMTP server unless you plan on using the MFP for incoming mail. Emujo

[faxman28]

Re: Help Toshiba e232 network settings - scan to email

Thanks for the suggestion.
Changing the port to 587 in both SMTP settings did not help. I got an error that has a "Mode" of ML00 and "Status" of 1C71 when trying to FAX to email.
And I got an error "Failed SMTP authentication" when I tried to Scan to email.
Anything else I can try?

[1C71] SMTP authentication ERROR

Check that SMTP authentication method, login name and password are correct, then perform authentication again.

so it looks like your getting the same message for internet fax and scan to email.you are getting to the gmail server now, As emujo stated you just need to get the right user name and password for that email account or setup a new account in gmail..

This is a older mfp: win 2000 and xp vintage and may not work with the updated security requirements of gmail , I don't think gmail was around yet.

[APCplantmgr]

Re: Help Toshiba e232 network settings - scan to email

SOLVED! Thanks to all who made suggestions, as each one was a piece of the puzzle. Using TopAccess I was able to make the incremental changes at each suggestion. It seems that sometimes the new settings were not saved properly, even though I was pretty sure I had entered them correctly.
The solution used my existing port settings (465), but the key was to disable the SMTP Server and POP. I had thought for sure I had entered the Login name correctly, but when I went back it had been truncated. Once I corrected it per emujo, everything worked great (as both FAX to email & Scan to email).

Again we really appreciate the help.

[emujo]

Re: Help Toshiba e232 network settings - scan to email

Just remember me when you want to upgrade to a KM product...LOL Emujo

[grovalmitch]

Re: Help Toshiba e232 network settings - scan to email

[1C71] SMTP authentication ERROR

Check that SMTP authentication method, login name and password are correct, then perform authentication again.

so it looks like your getting the same message for internet fax and scan to email.you are getting to the gmail server now, As emujo stated you just need to get the right user name and password for that email account or setup a new account in gmail..

This is a older mfp: win 2000 and xp vintage and may not work with the updated security requirements of gmail , I don't think gmail was around yet.

It is because Google blocks sign-in attempts from apps which do not use modern security standards (mentioned on their support page). You can however, turn on/off this safety feature by going to the link below:
Go to this link and select Turn On

https://www.google.com/settings/security/lesssecureapps

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