PCC loses connection with Equitrac server.

[tonnerboy]

Hello.

I have been experienced that some machines loses the connection with the Equitrac Server.
This has been happening in a random manner. This is not epidemic but forces me to travel the customer to configure and save de settings. (and I am noticing that the custumer is already suspicion of the application reliability.)

Is there any hot fix or something else I should do?

Note: I am talking about the newest Equitrac and PCC version. I have been searching but I do not find anything to solve it.

[petermuylle]

Re: PCC loses connection with Equitrac server.

Did you update the firmware of the machine? especially the java update fixes a lot of issues with PCC.

[tonnerboy]

Re: PCC loses connection with Equitrac server.

Did you update the firmware of the machine? especially the java update fixes a lot of issues with PCC.

Yes!!! Java is Up to Date. In fact, this is the procedure for all installations with the embedded PCC

[Dreama]

Re: PCC loses connection with Equitrac server.

are you using the server name in the PCC config?

what about trying the fully qualified domain name, ie; servername.domainname.

or try the server IP.

When its "dropped off" can you do a ping command from the machine back to the IP of the server?