Canon imageprograf 6300

**Gus633** · 08-15-2015, 02:22 AM

Re: Canon imageprograf 6300

Originally posted by teckat

Try Re_seating the connection between the Video PCB and the DC Controller

E196-0000 Error in Engine Controller*
A data communication error occurred in the Engine Controller PCB.
Replace the Engine Controller PCB.

E196-2000 Error in Main Controller Communication*
Access to the Flash ROM in the Main Controller failed.
Replace the Engine Controller PCB.

Look into your connections on pcb's

Hi Teckat,thanks for the reply. Checked out the connections found
a loose one reseated. (I'll tag the connection later on) Hoped that
was it. Carried on and looked at the pcb boards. The wee ribbon cable socket looks the worse for wear so looking to replace that.
Wiggled it with power on not much happened except the screen went off,managed to get it back on-still no signs of life in the printer itself-nothing seems to initialise and the screen's still lit and blank.
Is this a main board issue then? The real expensive one?
I'll repair the lcd board 1st and take it from there....

**teckat** · 08-15-2015, 05:32 AM

Re: Canon imageprograf 6300

Originally posted by Gus633

Hi Teckat,thanks for the reply. Checked out the connections found
a loose one reseated. (I'll tag the connection later on) Hoped that
was it. Carried on and looked at the pcb boards. The wee ribbon cable socket looks the worse for wear so looking to replace that.
Wiggled it with power on not much happened except the screen went off,managed to get it back on-still no signs of life in the printer itself-nothing seems to initialise and the screen's still lit and blank.
Is this a main board issue then? The real expensive one?
I'll repair the lcd board 1st and take it from there....

------------------------------------------------------
Sorry, Disregard that first post of E196

(removed> was for 6100)

can u make out the full error line message

> may not be below E CODES

Correct E196 for imagePROGRAF
iPF6350/6300

E196-4040 Checksum error (when execute the firmware update)
Execute firmware update or replace the main controller PCB.

E196-4041 Flash memory erase error (when execute the firmware update)
Execute firmware update or replace the main controller PCB.

E196-4042 Flash memory write error (when execute the firmware update)
Execute firmware update or replace the main controller PCB.

E196-4045 EEPROM read/write error (controller part)
Replace the main controller PCB.

E196-404C Serial number mismatch between main controller PCB and maintenance cartridge
ROM PCB.
Execute PCB replacement mode or replace the main controller PCB.

E196-404D Machine ID mismatch between main controller PCB and maintenance cartridge
ROM PCB.
Execute PCB replacement mode or replace the main controller PCB.

E196-404E EEPROM read/write error (engine part) Replace the main controller PCB.

E196-4043 Memory error (when execute the firmware update)
Execute firmware update or replace the main controller PCB.

E196-4044 Firmware size error (when execute the firmware update)
Execute firmware update or replace the main controller PCB.

**Gus633** · 08-16-2015, 02:40 AM

Re: Canon imageprograf 6300

Originally posted by teckat

------------------------------------------------------
Sorry, Disregard that first post of E196

(removed> was for 6100)

can u make out the full error line message

> may not be below E CODES

Correct E196 for imagePROGRAF
iPF6350/6300

E196-4040 Checksum error (when execute the firmware update)
Execute firmware update or replace the main controller PCB.

E196-4041 Flash memory erase error (when execute the firmware update)
Execute firmware update or replace the main controller PCB.

E196-4042 Flash memory write error (when execute the firmware update)
Execute firmware update or replace the main controller PCB.

E196-4045 EEPROM read/write error (controller part)
Replace the main controller PCB.

E196-404C Serial number mismatch between main controller PCB and maintenance cartridge
ROM PCB.
Execute PCB replacement mode or replace the main controller PCB.

E196-404D Machine ID mismatch between main controller PCB and maintenance cartridge
ROM PCB.
Execute PCB replacement mode or replace the main controller PCB.

E196-404E EEPROM read/write error (engine part) Replace the main controller PCB.

E196-4043 Memory error (when execute the firmware update)
Execute firmware update or replace the main controller PCB.

E196-4044 Firmware size error (when execute the firmware update)
Execute firmware update or replace the main controller PCB.

Hi again,
well I'm about to update the firmware using the L Printer tool...except I cannot get it to find the .jdl file that I've put in the data folder....mind you I think it's for the other firmware update tool (From Canon's site!) Started on this hours ago,been looking through most of the posts on here for help/guidance........

**teckat** · 08-16-2015, 04:37 AM

Re: Canon imageprograf 6300

How to download System Software for a Large Format Printer.

Answer :

This knowledge base is a general guide on how to down load firmware that is needed to flash/upgrade system software on the Large format printers. There are two ways to upgrade the system software on the Large format printer.
One is using the FUT, Firmware Upgrade Tool and the other is using the L Printer Tool.
The FUT is designed so the customer can flash or upgrade the printer on there own. The printer must be in normal operating conditions to use the FUT. This article does not cover using the FUT to upgrade the printer.
The second method is using the L Printer Tool. This is what the technicians can use when the printer is having problems.
The requirements for the L Printer Tool are:
1. The print driver must be installed on the PC or Laptop that is connected to the printer.
2. The FUT file must be downloaded and unzipped on the PC or Laptop that is connected to the printer.
3. The PC or Laptop needs to connect to the Printer, via the existing network configuration the customer is already using or a cross over Cat. 5 cable or a USB 2.0 cable.
Note: USB is simpler to use, (No TCP/IP configuration is needed).

To flash/upgrade system software on the Large format printers the FUT file for the model must be downloaded. This FUT program contains the firmware to flash the printer. The L Printer tool needs this firmware to flash the printer. Below is a link to the iPF 755 model firmware.
http://www.usa.canon.com/cusa/support/office/large_format_printers/imageprograf
_ipf755/imageprograf_ipf755#DriversAndSoftware
In the image below the OS (Operating System) of the PC or laptop needs to be selected. Use the red drop down arrow key to display the various Operating systems to choose from.

After choosing the Operating System scroll down to the Firmware section of the page. In this area select the FUT file to download. In this example select the one for [Windows]. iPF750755-FUT-WIN-115.exe

The file download security warning screen will now appear. Select [Save] from this dialog box to download the file.

Next select where to save the file on the HDD. The best method would be to create a folder and save the file in the newly created folder. In this example the folder is named iPF755.

Select save and the file will start to download.

The file that was just downloaded is in a zipped format and needs to be unzipped or extracted so it can be used.
Double click on the zipped file and the Win Zip Self-Extractor will open as in the image below. Now select [OK].
Note: If the Win Zip Self Extractor does not open this file Win Zip may not be installed on your PC or laptop. Older versions of Win Zip can be obtained as a free download. Google Win zip, download it and install it on your PC or laptop.

After the file has been unzipped the Firmware update tool is ready to install and use or the firmware files are ready to be selected and used by the L Printer Tool.

When the L Printer tool is used the program needs to select the path to the [.jdl] file that is actually the firmware file.
In the image below the path to the [.jdl] file is shown.

**Gus633** · 08-16-2015, 04:52 AM

Re: Canon imageprograf 6300

Originally posted by teckat

How to download System Software for a Large Format Printer.

Answer :

This knowledge base is a general guide on how to down load firmware that is needed to flash/upgrade system software on the Large format printers. There are two ways to upgrade the system software on the Large format printer.
One is using the FUT, Firmware Upgrade Tool and the other is using the L Printer Tool.
The FUT is designed so the customer can flash or upgrade the printer on there own. The printer must be in normal operating conditions to use the FUT. This article does not cover using the FUT to upgrade the printer.
The second method is using the L Printer Tool. This is what the technicians can use when the printer is having problems.
The requirements for the L Printer Tool are:
1. The print driver must be installed on the PC or Laptop that is connected to the printer.
2. The FUT file must be downloaded and unzipped on the PC or Laptop that is connected to the printer.
3. The PC or Laptop needs to connect to the Printer, via the existing network configuration the customer is already using or a cross over Cat. 5 cable or a USB 2.0 cable.
Note: USB is simpler to use, (No TCP/IP configuration is needed).

To flash/upgrade system software on the Large format printers the FUT file for the model must be downloaded. This FUT program contains the firmware to flash the printer. The L Printer tool needs this firmware to flash the printer. Below is a link to the iPF 755 model firmware.
http://www.usa.canon.com/cusa/support/office/large_format_printers/imageprograf
_ipf755/imageprograf_ipf755#DriversAndSoftware
In the image below the OS (Operating System) of the PC or laptop needs to be selected. Use the red drop down arrow key to display the various Operating systems to choose from.

After choosing the Operating System scroll down to the Firmware section of the page. In this area select the FUT file to download. In this example select the one for [Windows]. iPF750755-FUT-WIN-115.exe

The file download security warning screen will now appear. Select [Save] from this dialog box to download the file.

Next select where to save the file on the HDD. The best method would be to create a folder and save the file in the newly created folder. In this example the folder is named iPF755.

Select save and the file will start to download.

The file that was just downloaded is in a zipped format and needs to be unzipped or extracted so it can be used.
Double click on the zipped file and the Win Zip Self-Extractor will open as in the image below. Now select [OK].
Note: If the Win Zip Self Extractor does not open this file Win Zip may not be installed on your PC or laptop. Older versions of Win Zip can be obtained as a free download. Google Win zip, download it and install it on your PC or laptop.

After the file has been unzipped the Firmware update tool is ready to install and use or the firmware files are ready to be selected and used by the L Printer Tool.

When the L Printer tool is used the program needs to select the path to the [.jdl] file that is actually the firmware file.
In the image below the path to the [.jdl] file is shown.

Cheers,I didn't get the FUT! Only the jdl file....oops twas wondering
why the file wasn't getting picked up in the data folder everything else was going well. Will post later on if the 3600 comes to life!
Again many thanks for your help,much appreciated.

**teckat** · 08-16-2015, 04:55 AM

Re: Canon imageprograf 6300

https://www.dropbox.com/s/688p9sh5ld0d8zf/L_Printer_Service_Tool_v1.80_32Bit.zip?dl=0

https://www.dropbox.com/s/hg5ol4inb8nzbb8/L_Printer_Service_Tool_v1.80_64Bit.zip?dl=0

L_Printer_Tool_Instructions.pdf

**Gus633** · 08-17-2015, 05:40 AM

Re: Canon imageprograf 6300

Hi Techat,
well I've followed all the firmware download procedure....still running into issues.
I've downloaded the Firmware Update tool :- Fut-Win-2400 (32) Unzipped and ran setup.
Let it source the latest firmware (1.25) Didn't expect it to update the printer due to it being in error and not in receive update mode.. But when you go to the data folder there is no .jdl file at all?
Nothing like the one showing in the data folder in the 'how to file' you uploaded for me.
So off I popped to Canon's support page and downloaded the latest update for Win XP 32. So good,so,so far away...?
This file downloads as this :- Wl46bmux_firmware0125_6300_6350.jdl,again not like the one in the how to file or the L
Printer Tool TP08 publication 'iPF755V0115.jdl' or anything like it appears anywhere....am I missing something/doing it wrong somehow?
Tried using the firmware as downloaded but the transfer button stays grayed out on the L Printer Tool,well it sort of flashes on and off if you will....so that was a bust.
I've never known an update be so infuriating to accomplish.....the programs are there,the update file is there.....and yet
a solid brick wall. Am I doing something daft? I thought I was quite intelligent until this.

I've even removed both programs via windows and there own uninstall programs and tried again,same result.
So removed them again and then went into regedit to make sure they were,indeed gone. Re-installed both (Update first,then ran it,let it search for the latest update,which again found as Ver 1.25,again no .jdl file)
Then installed L Printer Tool and went to search for the file....nada. I'm puzzled as the 'how to' file seem's simple!?

Oh,by the way that connection on the main board that was not connected properly,was J2512,all the rest were seated.

Anyhoo,I'm off to delete/uninstall everything again then re-download things and try again....been at this for a goodly while now......jings I need help.

**Gus633** · 08-17-2015, 07:03 AM

Re: Canon imageprograf 6300

Hi Techat,
well I forgot about this I pulled from the printer....the error code you were asking for was indeed
E196-404E,so I guess it's a new motherboard/main(?) board for the wee beasty instead of trying to do the firmware update? Below is the bad news I guess?

Printer Info Ink Info
MC: 0% PC:0% C:0% MBK:0% Y:0% M:0% PM:0%
R:0% G:0% B:0% PGY:0% GY:0% BK:0%
System Info
RAM : 384MB
Error Log 1:E196-404E 2:E196-404E 3:E196-404E 4:E196-404E 5:E196-404E

Canon imagePROGRAF iPF6300 Status Print
Firm:01.23 Boot:01.24 MIT(DBF):6.00 MIT(DB):1.10
S/N:AAFC0575 Date:2015/08/14

HEAD LOT NUMBER
LOT L:762B08Q1a R:862B23 1a

PARTS STATUS
COUNTER Wia1:OK Wib1:OK CR1:OK CR2:OK CR3:OK CR4:OK CR5:OK
SP1:OK PG1:OK HMa1:OK PL1:OK PS1:OK Mi1:OK MS1:OK CT1:OK

Or do you think If I can get the jdl file to try and update....nothing to lose.

Cheer's in advance,

Gus.

**teckat** · 08-17-2015, 04:40 PM

Re: Canon imageprograf 6300

Originally posted by Gus633

Hi Techat,
well I forgot about this I pulled from the printer....the error code you were asking for was indeed
E196-404E,so I guess it's a new motherboard/main(?) board for the wee beasty instead of trying to do the firmware update? Below is the bad news I guess?

Printer Info Ink Info
MC: 0% PC:0% C:0% MBK:0% Y:0% M:0% PM:0%
R:0% G:0% B:0% PGY:0% GY:0% BK:0%
System Info
RAM : 384MB
Error Log 1:E196-404E 2:E196-404E 3:E196-404E 4:E196-404E 5:E196-404E

Canon imagePROGRAF iPF6300 Status Print
Firm:01.23 Boot:01.24 MIT(DBF):6.00 MIT(DB):1.10
S/N:AAFC0575 Date:2015/08/14

HEAD LOT NUMBER
LOT L:762B08Q1a R:862B23 1a

PARTS STATUS
COUNTER Wia1:OK Wib1:OK CR1:OK CR2:OK CR3:OK CR4:OK CR5:OK
SP1:OK PG1:OK HMa1:OK PL1:OK PS1:OK Mi1:OK MS1:OK CT1:OK

Or do you think If I can get the jdl file to try and update....nothing to lose.

Cheer's in advance,

Gus.

================================================== ================
Just make sure it's nor a harness/connection issue

First try to flash the firmware to resolve the issue.
After flashing the firmware, initialize the error in service mode. [INITIALIZE] > [ERROR].

If the problem remains, replace the Main Controller PCB

Replacing the main controller PCB
1) Turn off the power and disconnect the power plug.
2) Replace the main controller PCB.
3) Reconnect the power plug and turn on the power while pressing the [Load] and [Navigate] keys. (Start the printer in PCB replacement mode.)
4) Release the key, but not before making sure that "Initializing" appears on the display. (The message lamp lights when printer enters PCB replacement mode.)
5) Wait until "REPLACE MODE" appears on the display.
6) Select CPU BOARD and press the [OK] key.
7) Turn off the power, but not before making sure that "Power off" appears on the display.
8) Turn on the power.
9) Check the firmware version. If the firmware is not the latest version, upgrade the firmware to the latest version.

Firmware Update Tool
Use of the following tools allows you to update the firmware of the main controller incorporated in the printer.
- imagePROGRAF Firmware Update Tool
- L Printer Service Tool

1. imagePROGRAF Firmware Update Tool
imagePROGRAF Firmware Update Tool is the same as that for user.
Procedure:
1) Start imagePROGRAF Firmware Update Tool.
2) Place the printer in the online mode.
3) Transfer the firmware data to the printer according to the instructions shown on the display.
4) The data shown on the LCD on the operation panel changes and the firmware is updated automatically.
5) When firmware update is completed, the printer will start again.
File transfer route: USB, network

2. L Printer Service Tool
Procedure:
1) Start L Printer Service Tool.
2) Place the printer in the online mode.
3) Specify the firmware file(.jdl) and then transfer it.
4) The data shown on the LCD on the operation panel changes and the firmware is updated automatically.
5) When firmware update is completed, the printer will start again.

**Gus633** · 08-17-2015, 05:18 PM

Re: Canon imageprograf 6300

Hi Techat,
so the jdl file is the correct one that I'm trying to use?
If so where/why won't it show in the data folder? As per the instructions or pictures.
I've taken the board out so all the connections will be reseated and I'll try again....
Once again,cheers for the help!
Regards Gus.

**teckat** · 08-17-2015, 09:01 PM

Re: Canon imageprograf 6300

Originally posted by Gus633

Hi Techat,
so the jdl file is the correct one that I'm trying to use?
If so where/why won't it show in the data folder? As per the instructions or pictures.
I've taken the board out so all the connections will be reseated and I'll try again....
Once again,cheers for the help!
Regards Gus.

-----------------

did u try and select VIEW ALL (HIDDEN) FILES

what is your PC
Windows ver. ?

Close all programs

Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files and folders, and then click OK.

Now go in a look for the .jdl

**Gus633** · 08-17-2015, 09:38 PM

Re: Canon imageprograf 6300

Hi Techat,
It's Win XP Service pack 3 and 32 (Need that for most of my flight dims!) I was going to try that the night about hidden files but I thought if they (Canon) Are supplying the update why on earth make them hidden? So I'll give it a go,boards back in resting my knees,bite to eat then we'll see....fingers crossed!

**teckat** · 08-17-2015, 10:24 PM

Re: Canon imageprograf 6300

Originally posted by Gus633

Hi Techat,
It's Win XP Service pack 3 and 32 (Need that for most of my flight dims!) I was going to try that the night about hidden files but I thought if they (Canon) Are supplying the update why on earth make them hidden? So I'll give it a go,boards back in resting my knees,bite to eat then we'll see....fingers crossed!

---
it's not Canons fault if hidden/ it's a Windows thing

?? silly thought

are u following the Canon default download locations for both downloads/

**Gus633** · 08-17-2015, 10:44 PM

Re: Canon imageprograf 6300

I did originally,then followed your directions,except for the L Printer Tool file,that's on the default should it be somewhere else?

Canon imageprograf 6300

[Error Code] Canon imageprograf 6300

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