Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

[fpmfc]

Hello
sorry for my bad english.
My problem :
1- use IRC2380 with USB print ok
2- use irc2380 with network (tcp/ip) print = error (result "NG", communication "RAW" network journal)
3- scan with tcp/ip = ok (but only with bmp format out ???) with color-network-scangear2 driver
4- scan with USB = unknow scanner

I can ping PC->irc2380, but no ping irc2380->PC
I've tested with dhcp and fixed ip (ipv4...)

Question :
why tcp/ip is funtionnal with scan and isn't functionnal with printer ?


Thank you for your help

[teckat]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

Hello
sorry for my bad english.
My problem :
1- use IRC2380 with USB print ok
2- use irc2380 with network (tcp/ip) print = error (result "NG", communication "RAW" network journal)
3- scan with tcp/ip = ok (but only with bmp format out ???) with color-network-scangear2 driver
4- scan with USB = unknow scanner

I can ping PC->irc2380, but no ping irc2380->PC
I've tested with dhcp and fixed ip (ipv4...)

Question :
why tcp/ip is funtionnal with scan and isn't functionnal with printer ?

Thank you for your help

----------------------------------------------------------------------------------------------------------
copier will not print and it cannot be pinged
go to Additional Functions > System Settings > Network Settings > TCP/IP Settings > and turn OFF Permitted Receiving MAC Address Settings

select Additional Functions > System Settings > Network Settings > TCP/IP settings > IPv4 > IP Address Range settings and set all options to Off.
In this screen there are 4 sub menus, [Reject IPv4 Address], [Permit IPv4 Address], [Reject IPv4 Address] & [Permit IPv4 Address].
Go into each one of these sub menus and set them to Off.
Next power cycle the copier and test.


what driver using ??
UFR II

[fpmfc]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

----------------------------------------------------------------------------------------------------------
copier will not print and it cannot be pinged
go to Additional Functions > System Settings > Network Settings > TCP/IP Settings > and turn OFF Permitted Receiving MAC Address Settings

select Additional Functions > System Settings > Network Settings > TCP/IP settings > IPv4 > IP Address Range settings and set all options to Off.
In this screen there are 4 sub menus, [Reject IPv4 Address], [Permit IPv4 Address], [Reject IPv4 Address] & [Permit IPv4 Address].
Go into each one of these sub menus and set them to Off.
Next power cycle the copier and test.


what driver using ??
UFR II

Super !!! thank you very much

[Permit IPv4 Address] was ON. Now it's ok
I use UFR II driver.

know you why,withthescanner,it isonlyrecordedinBMPformat(whileparametersaretifand jpeg) ?

[teckat]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

Super !!! thank you very much

[Permit IPv4 Address] was ON. Now it's ok
I use UFR II driver.

know you why, with the scanner,it is only recorded in BMP format (while parameters are tif and jpeg) ?

================================================== ================================
Any time a document is scanned, through any type of scanner, it is scanned as a graphic image.
By itself, it cannot be changed or edited in any way.
Since it’s a graphic, it can be resized or cropped (like a picture), however you cannot change text.


The scanned image can be sent as a TIFF, MTIFF, JPEG or PDF file depending on the imageRUNNER model.
To scan in a document and send it to an email address:
1) Place the originals in the feeder and press the SEND button and specify the destination.
2) Press the SEND SETTINGS and press SEND DOC. NAME to add a name to the document being sent and press OK.
3) Press SUBJECT and enter the data to the subject line and press OK.
Note: The subject may be up to 40 characters.
4) Press MESSAGE and enter a message body and press OK.
Note: The message body may contain as many as 140 characters.
5) Press REPLY TO and select the reply-to-address and press OK, then press DONE.
6) Select the file type of the image from the drop down list.
Here you may choose between TIFF, MTIFF, JPEG or PDF.
7) Press START and the process will begin.

---

[fpmfc]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

================================================== ================================
Any time a document is scanned, through any type of scanner, it is scanned as a graphic image.
By itself, it cannot be changed or edited in any way.
Since it’s a graphic, it can be resized or cropped (like a picture), however you cannot change text.


The scanned image can be sent as a TIFF, MTIFF, JPEG or PDF file depending on the imageRUNNER model.
To scan in a document and send it to an email address:
1) Place the originals in the feeder and press the SEND button and specify the destination.
2) Press the SEND SETTINGS and press SEND DOC. NAME to add a name to the document being sent and press OK.
3) Press SUBJECT and enter the data to the subject line and press OK.
Note: The subject may be up to 40 characters.
4) Press MESSAGE and enter a message body and press OK.
Note: The message body may contain as many as 140 characters.
5) Press REPLY TO and select the reply-to-address and press OK, then press DONE.
6) Select the file type of the image from the drop down list.
Here you may choose between TIFF, MTIFF, JPEG or PDF.
7) Press START and the process will begin.

---

ok, I know that (user manual), but I'm looking for a process PC (use the microsoft windows fax/scan command)
I use sofware/driver : Canon Colour Network ScanGear2 (v2.00) for accessing the scanner.
It's probably this software the real problem.
Maybe find other software (driver) for use with windows panel ? with jpeg format available ?
thank you for your help

[fpmfc]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

my config (printer list) :
Canon iR C2380/2550 UFR II XPS with tcp/ip port (192.168.0.12)
Canon Ir C2380i with WSD port
Canon Ir C2380 with USB

I use the WSD version for printer, and Color Network ScanGear 2 for scan command MSwindows
(I've tested the v2.71, but no avalaible on scan MSwindows)

result scan : only bmp format

[teckat]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

my config (printer list) :
Canon iR C2380/2550 UFR II XPS with tcp/ip port (192.168.0.12)
Canon Ir C2380i with WSD port
Canon Ir C2380 with USB

I use the WSD version for printer, and Color Network ScanGear 2 for scan command MSwindows
(I've tested the v2.71, but no avalaible on scan MSwindows)

result scan : only bmp format

-------------------------------------------------------
try
Color Network ScanGear 2 v2.11----download link for ver.

https://www.dropbox.com/s/gli7fqe7l2..._2.11.exe?dl=0

Microsoft Supported OS:
Microsoft Windows XP SP3 (32)
Microsoft Windows Vista SP2 (32/64bit)
Microsoft Windows 7 SP1 (32/64bit)
Microsoft Windows 8/8.1 (32/64bit)
Microsoft Windows Server 2003 Enterprise SP 2
Microsoft Windows Server 2008 SP1
Microsoft Windows Server 2012
Microsoft Windows Server 2012 R2
Clustering Server Supported OS:
Microsoft Windows Server 2003 Enterprise SP2

Release of Color Network ScanGear 2 v2.11.pdf
================================================== =

Windows ver ??? vista 7,8
is 32bit or 64bit

see attached pdf/ may help

Color Network ScanGear v2.71
Supported OS:
• Microsoft Windows XP SP3*
• Microsoft Windows Vista SP2*
• Microsoft Windows Server 2003 SP2*
• Microsoft Windows Server 2008 SP2*
• Microsoft Windows 7*
*When installing on a 64 bit edition of these Windows Operating systems, the installer will install the
32 bit application and it will run in 32 compatibility mode. There is a small performance hit when used
in this environment.

================================================== ==

[fpmfc]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

oups !!!!!!!!!!!!!!! I've reset all.
Now it's english langage, no tcp/ip, etc...
help, help, help.

I must back to zero...
I can print from PC

But
ping pc-> irc2380 ok
ping irc2380 -> pc nogood (and I can't ping the printer himself)

Browse the network impossible

[teckat]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok


What do u mean, reset ALL_?

all u needed to do was uninstall old Scangear, & install the link I posted.

Or go to Canon Europe for French ver of Scangear

[fpmfc]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

What do u mean, reset ALL_?

all u needed to do was uninstall old Scangear, & install the link I posted.

Or go to Canon Europe for French ver of Scangear

no, reset all setting on the IRC2380 only (user menu-> 3/4 -> reset all setting/data) ..... boom!
I've change the langage, config the tcp/ip ipv4, ...

now
I'm in the same place that before
ping irc2380 -> pc nogood
browse the network nogood (protocole windows SMB browse -> no answer)

send to file impossible
send to email impossible
print via PC good

thank you for your help

[teckat]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

no, reset all setting on the IRC2380 only (user menu-> 3/4 -> reset all setting/data) ..... boom!
I've change the langage, config the tcp/ip ipv4, ...

now
I'm in the same place that before
ping irc2380 -> pc nogood
browse the network nogood (protocole windows SMB browse -> no answer)

send to file impossible
send to email impossible
print via PC good

thank you for your help

---------------------------------------------------------------------------

In the iR use the Ping function-
If ping is successful, then you know the machine has the ability to reach the server

If ping was unsuccessful, confirm that name resolution is working , do this by pinging
the computer name of any PC on the network.
If unable to ping computer name confirm DNS address, do an ipconfig /all on a nearby PC and confirm settings.

If the SMTP is outside of the local network, the router or domain controller may be preventing access to the internet.
Confirm this by pinging any know internet address like Error


If unsuccessful; to rule out the router> set the machine for DHCP reboot and let the machine take an address from the router/dhcp server.
Confirm all the other settings and test again.
If successful then you must have the IT person assign an exception for the machine in the Router Firewall or assign an isolation for the machine by
MAC Address.

[fpmfc]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

that's ok now

hourra!

the problem was not here,
the hub rj45 was fall down (ping pc-> irc2380 ok and irc2380-> pc nogood !!!!!) no map network, ...
I restart it, and now all is ok.

one more time
Thank you for your help

[teckat]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

that's ok now

hourra!

the problem was not here,
the hub rj45 was fall down (ping pc-> irc2380 ok and irc2380-> pc nogood !!!!!) no map network, ...
I restart it, and now all is ok.

one more time
Thank you for your help

good find/
did u use the newer Scangear download

[fpmfc]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

good find/
did u use the newer Scangear download

Yes I do
But I must restart my pc server, to finish the install, and now itsn't possible

now the drivers appear with v2.11, but no jpeg format available.
waiting reboot

tks

[fpmfc]

Re: Canon IC C2380i: print usb = ok - print tcp/ip = error - scan tcp/ip = ok

hello !

I've a new problem now with my canon IRC2380i (I don't change settings)

Now
I can print from PC -> IRC2380i (good speed, ...)
I can send to email adress (but very slow sending and only 1 page tiff format )

But :
I can't send to PC repertories : message "error TCP/IP"
I can't scan from PC (with scangear2 driver) : message "scanner is OFF"

For test : I make a new address (with the 1 touch screen menu) : I use smb(windows) protocole, workgroup, etc... and I can map the server repertories, it's ok, but later I didn't use it because "error tcp/ip"

I've test with a new rj45 cable, idem
Also, I thing that my tcp/ip settings are no good !

Thank for your help