Canon IC-D320 works then will just go dead

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  • TechGeek
    Trusted Tech

    100+ Posts
    • Jan 2009
    • 158

    #1

    Canon IC-D320 works then will just go dead

    I am working on a Canon IC-D320. The customer originally stated that they think the scanner lamp is broken because it would only copy half of the page. So after testing myself i copied 25 sheets just fine let set a few minutes (2 or 3) happen to walk by and see that the alarm, ready, and energy save light were lite up and no display. Everything was unresponsive so i unplugged it then plugged it back in and the copier motor cycled but still had all the lights on. Left unplgged over night plugged it back in and worked fine left it on all day worked just fine so for grins and giggles i unplugged and plugged in again then all same as before the copier would cycle but no display and all lights were on. SO i replaced the ENCT Power board but still does the same thing after replacing. any suggestions?
  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16083

    #2
    Re: Canon IC-D320 works then will just go dead

    Originally posted by TechGeek
    I am working on a Canon IC-D320. The customer originally stated that they think the scanner lamp is broken because it would only copy half of the page. So after testing myself i copied 25 sheets just fine let set a few minutes (2 or 3) happen to walk by and see that the alarm, ready, and energy save light were lite up and no display. Everything was unresponsive so i unplugged it then plugged it back in and the copier motor cycled but still had all the lights on. Left unplgged over night plugged it back in and worked fine left it on all day worked just fine so for grins and giggles i unplugged and plugged in again then all same as before the copier would cycle but no display and all lights were on. SO i replaced the ENCT Power board but still does the same thing after replacing. any suggestions?
    ;-)

    Have you checked for proper constant outlet voltage_?
    Especially > Neutral to Ground_it should be 0v\+-0.5v
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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    • TechGeek
      Trusted Tech

      100+ Posts
      • Jan 2009
      • 158

      #3
      Re: Canon IC-D320 works then will just go dead

      Yes i did. Voltage when running is consistent at 121 , and neutral to ground is .17 to .19

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      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083

        #4
        Re: Canon IC-D320 works then will just go dead

        Originally posted by TechGeek
        Yes i did. Voltage when running is consistent at 121 , and neutral to ground is .17 to .19

        Your neutral to ground check is to high :-\ in a 120v outlet.
        "Ground" should never have any current on it. If there is more than a few mA current on a "ground" wire, there is a problem.

        It should be zero, or pretty close to it. If it's not, then those ground wires probably don't have continuity all the way back to the fuse/breaker panel, where they should be connected to the neutral.
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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