Hi, I have a Canon imageRUNNER ADVANCE C5030 with imagePASS-B1 print server.
Server info from Command Workstation 5.3.0.57:
Product: Canon iR-ADV C5000s-B1 PSV1.0US
Version: 1.01
Software: 8e Release 2
Fiery Updates: 1-19ML5A (FIT100698425)
I've been having this problem with the print server not shutting down.
Whenever I try to shut down or restart the server, it just hangs with the message:
Wait a while.
(Check the power source of the print server
behind the main unit and cable connection if the
display does not change in a moment.)
I know this message has been discussed several times on this forum but I couldn't find a solution that works for my case.
Regardless of whether I shut it down from the C5030 copier or from a network using Remote UI or from the Command WorkStation Server Configuration,
the print server simply refuses to shut down or restart like it used to do.
I even left the copier on overnight after selecting 'Shut Down' from the Printer menu but the print server was still on the next morning with the same message.
Switching the copier's power off used to turn off the print server but since it now just hangs,
the next morning when I switch on the copier, I can't access the print server until I manually turn it off and back on using the server's on/off switch.
My best guess as to how this problem came about is when I tried to export 10,000+ job logs from Command WorkStation, the program stopped responding.
I force-closed and reopened the program and made some changes to the server configuration and restarted the server from Command WorkStation and I think,
I'm not too sure but, I think that's when it first hung and didn't restart.
I've had this problem for a couple of weeks now and my memory is hazy so I'm not certain that was the cause.
What's interesting is that whatever changes I make to the settings prior to the shutdown/restart, do get applied/saved before hanging.
So, for example, if I select 'Run Setup' from the Printer Functions menu on the copier, it will attempt to restart and then hang.
And once I manually switch the server off and back on, it will boot to the 'Printer Setup' menu.
I also tried restoring to default settings for both the print server and the copier but neither fixed the hanging problem.
My guess is that clearing MMI in the service mode won't be much different from resetting all user settings to default.
Also, on the Remote UI Webtools, under Configure tab, I don't have the "Check for product updates' link, so I haven't been able to patch or update the software.
Checking 'Enable System Updates' under Configure > Server > System Update in 'Fiery Configure' window doesn't seem to do anything either.
Of course, the easiest solution would probably be just reinstalling the system software for the fiery server but unfortunately, I don't have the software disc.
Can someone please help me with this or provide me with the system software that's compatible with my fiery server?
I'd really really appreciate it, thank you!
Server info from Command Workstation 5.3.0.57:
Product: Canon iR-ADV C5000s-B1 PSV1.0US
Version: 1.01
Software: 8e Release 2
Fiery Updates: 1-19ML5A (FIT100698425)
I've been having this problem with the print server not shutting down.
Whenever I try to shut down or restart the server, it just hangs with the message:
Wait a while.
(Check the power source of the print server
behind the main unit and cable connection if the
display does not change in a moment.)
I know this message has been discussed several times on this forum but I couldn't find a solution that works for my case.
Regardless of whether I shut it down from the C5030 copier or from a network using Remote UI or from the Command WorkStation Server Configuration,
the print server simply refuses to shut down or restart like it used to do.
I even left the copier on overnight after selecting 'Shut Down' from the Printer menu but the print server was still on the next morning with the same message.
Switching the copier's power off used to turn off the print server but since it now just hangs,
the next morning when I switch on the copier, I can't access the print server until I manually turn it off and back on using the server's on/off switch.
My best guess as to how this problem came about is when I tried to export 10,000+ job logs from Command WorkStation, the program stopped responding.
I force-closed and reopened the program and made some changes to the server configuration and restarted the server from Command WorkStation and I think,
I'm not too sure but, I think that's when it first hung and didn't restart.
I've had this problem for a couple of weeks now and my memory is hazy so I'm not certain that was the cause.
What's interesting is that whatever changes I make to the settings prior to the shutdown/restart, do get applied/saved before hanging.
So, for example, if I select 'Run Setup' from the Printer Functions menu on the copier, it will attempt to restart and then hang.
And once I manually switch the server off and back on, it will boot to the 'Printer Setup' menu.
I also tried restoring to default settings for both the print server and the copier but neither fixed the hanging problem.
My guess is that clearing MMI in the service mode won't be much different from resetting all user settings to default.
Also, on the Remote UI Webtools, under Configure tab, I don't have the "Check for product updates' link, so I haven't been able to patch or update the software.
Checking 'Enable System Updates' under Configure > Server > System Update in 'Fiery Configure' window doesn't seem to do anything either.
Of course, the easiest solution would probably be just reinstalling the system software for the fiery server but unfortunately, I don't have the software disc.
Can someone please help me with this or provide me with the system software that's compatible with my fiery server?
I'd really really appreciate it, thank you!