Canon ImagePress c7010vp E747-8000

[drackox]

Hi,


Trying to fix a Canon ImagePress c7010vp with a A2200 ImagePress server. I was getting another error consistently and replaced the RO-B board with a new one. The previous error (before replacing the RO-B) was E677-0080. Which would switch in and out with E747-8000. I reseated the memory and the cards in the server, still got the error. I re-installed the server to default using the CD's, still got the error. Because it flip flopped between errors, I replaced the RO-B board.


NOW: When trying to send anything from the server to the printer to print, IE print config, the printer will warm up and say waiting to print. Then spit out an error after a few minutes: E0000747-8000 (E747-8000)


The system can make copies just fine. When doing test prints from the Service Mode, it works fine too. When printing logs from the printers control panel, it works fine. Only when sending prints from the server does it give this error.


In the printer, I have taken out all the cards and Dimms, cleaned the contacts with alcohol, then reseated them. I still get the error.


The service manual says:
17.1.12 Detail in E747 (Main controller image processing ASIC error)
8000-9C00
Communication error with RO-B PCB
1. Disconnect then reconnect RO-B PCB.
2. Replace RO-B PCB.
3. Replace main controller PCB (MAIN-M).


I'm not sure if I should replace the Main Controll PCB -M or not. Does anyone else have any suggestions on something that should be done, or would replacing the main controller PCB fix the issue?


Has anyone run into this issue?


Thanks,
Mike

[Joseph2011]

Re: Canon ImagePress c7010vp E747-8000

good morning


not if you've done this test but worked for me once is that the PCB server (video) slot and change it if it continues to suspect that the card is bad and I had to change the PCB video on an IP 1135


regards

[onlyinnewfoundland]

Re: Canon ImagePress c7010vp E747-8000

Hi,


Trying to fix a Canon ImagePress c7010vp with a A2200 ImagePress server. I was getting another error consistently and replaced the RO-B board with a new one. The previous error (before replacing the RO-B) was E677-0080. Which would switch in and out with E747-8000. I reseated the memory and the cards in the server, still got the error. I re-installed the server to default using the CD's, still got the error. Because it flip flopped between errors, I replaced the RO-B board.


NOW: When trying to send anything from the server to the printer to print, IE print config, the printer will warm up and say waiting to print. Then spit out an error after a few minutes: E0000747-8000 (E747-8000)


The system can make copies just fine. When doing test prints from the Service Mode, it works fine too. When printing logs from the printers control panel, it works fine. Only when sending prints from the server does it give this error.


In the printer, I have taken out all the cards and Dimms, cleaned the contacts with alcohol, then reseated them. I still get the error.


The service manual says:
17.1.12 Detail in E747 (Main controller image processing ASIC error)
8000-9C00
Communication error with RO-B PCB
1. Disconnect then reconnect RO-B PCB.
2. Replace RO-B PCB.
3. Replace main controller PCB (MAIN-M).


I'm not sure if I should replace the Main Controll PCB -M or not. Does anyone else have any suggestions on something that should be done, or would replacing the main controller PCB fix the issue?


Has anyone run into this issue?


Thanks,
Mike

I had this error yesterday on the same machine. Had it happen a few times, generally I find that the huge cables from copier to RIP will sag and cause a disconnect eventually. I usually wrap the cables up and tie them to the handle on the power station. Helps to keep the connector straight into each device.

Otherwise, try reloading the system software on the server. This has been known to fix this.

[drackox]

Re: Canon ImagePress c7010vp E747-8000

I had this error yesterday on the same machine. Had it happen a few times, generally I find that the huge cables from copier to RIP will sag and cause a disconnect eventually. I usually wrap the cables up and tie them to the handle on the power station. Helps to keep the connector straight into each device.

Otherwise, try reloading the system software on the server. This has been known to fix this.

Thank you, I've tied the cables to the handle on the machine by the power. The server was just reloaded using the restore cd.

I still get the error

I'm disconnecting the RO-B cable (the top one) just to see if it will give another error. I'll keep you posted. If it does, then it might not be the fiery server or cables.

Thanks
Mike

[drackox]

Re: Canon ImagePress c7010vp E747-8000

good morning


not if you've done this test but worked for me once is that the PCB server (video) slot and change it if it continues to suspect that the card is bad and I had to change the PCB video on an IP 1135


regards

Are you referring to the Video Controller card in the actual server (A2200)? I've replaced the controller card (RO-B) in the printer that sits in the Main Controller Board slot.

But you're saying you've replaced a video card in the server and it fixed the issue?

[drackox]

Re: Canon ImagePress c7010vp E747-8000

Thank you, I've tied the cables to the handle on the machine by the power. The server was just reloaded using the restore cd.

I still get the error

I'm disconnecting the RO-B cable (the top one) just to see if it will give another error. I'll keep you posted. If it does, then it might not be the fiery server or cables.

Thanks
Mike

I disconnected the top fiery cable and sent a test print. Nothing printed and no error. It processed then went away. I plugged back the fiery cable and made sure it was tight. kept it straight in the plug using a zip tie on the handle and sent a test print, now it's sending a E677-0080 Error, which is a fiery error hmmm. My gut feels like it's the video controller card in the server unit (a2200) but the service manual says it's it's either the RO-B board or the Main Controller Board-M that the Ro-B sits in, but i'm not sure.

Im rebooting the printer and pushing the cable in to be more tight. Lets see what happens.
It's back to E747-8000. The E677-0080 normally is from the cable not being connected all the way or seated right I think...


Your thoughts?

Thanks,
Mike

[teckat]

Re: Canon ImagePress c7010vp E747-8000

If u can, swap out the dimms in the server to another, see if error travels.

If u can't swap server simons, replace them.

[drackox]

Re: Canon ImagePress c7010vp E747-8000

If u can, swap out the dimms in the server to another, see if error travels.

If u can't swap server simons, replace them.

do you guys know what kind of dimms they are. Instead of purchasing from canon, is is DDR 2? Parity or no parity? I can't seem to find the specs on it except for who manufactures is.

[teckat]

Re: Canon ImagePress c7010vp E747-8000

do you guys know what kind of dimms they are. Instead of purchasing from canon, is is DDR 2? Parity or no parity? I can't seem to find the specs on it except for who manufactures is.

================================================== ===============================================


A2200

Make sure Each DIMM is well-seated, and DIMM edge connectors are not oxidized.
The motherboard has four DIMM sockets.
The imagePRESS Server standard memory configuration populates all four sockets, for a total of 3GB of memory.

NOTE: When installing DIMMs, note the following:
• To upgrade the imagePRESS Server to 4GB, remove the 512MB DIMMs from sockets DIMM 1 and DIMM 3 and install the 1GB DIMMs included in the upgrade kit.
• Different capacity DIMMs look alike. Make sure that you know the capacity of each DIMM before you install it in a socket.
• Install only approved DIMMs available from your service representative.
• DIMMs must be installed in matched pairs. A matched pair is comprised of two alternate sockets (see following figure). DIMMs within a pair must be identical (same capacity
and same number of chips on each side).
For example, in a two-DIMM configuration, populate DIMM 4 and DIMM 2 with DIMMs of identical capacity, with the same number of chips on each side.

NOTE: The socket is keyed so that the DIMM fits only one way.
Make sure that the entire length of the DIMM (ends and center) is fully seated in the socket and that the levers close securely around the ends of the DIMM.
If you installed a new DIMM, clear the CMOS as follows:

NOTE: You must clear the CMOS after installing a new DIMM to ensure compatibility between the new component and the previous settings stored in the BIOS.
Make sure that the
power cable is removed from the power outlet before clearing the CMOS.
TO CLEAR THE CMOS
• Remove the battery .
Carefully push the clip away from the battery until the socket ejects the battery.Slide the battery out of its socket.
• Wait 2 minutes to allow the motherboard electrical components to fully discharge.
• Reinstall the battery.--------------slide it into the socket so that the positive (+) side of the battery
faces up.
Press the battery down into the socket until it snaps into place. Make sure that the battery is securely installed in the socket.
If you installed a new DIMM and cleared the CMOS, make sure to reset the time and date in Setup--------------------

AS2200-DIMMS.jpg
FE1-6405-000 DIMM ASS'Y, 1GB
FE1-6394-000 DIMM ASS'Y, 512MB

[drackox]

Re: Canon ImagePress c7010vp E747-8000

================================================== ===============================================


A2200

Make sure Each DIMM is well-seated, and DIMM edge connectors are not oxidized.
The motherboard has four DIMM sockets.
The imagePRESS Server standard memory configuration populates all four sockets, for a total of 3GB of memory.

NOTE:DIMMs must be installed in matched pairs. A matched pair is comprised of two alternate sockets (see following figure). DIMMs within a pair must be identical (same capacity
and same number of chips on each side).
For example, in a two-DIMM configuration, populate DIMM 4 and DIMM 2 with DIMMs of identical capacity, with the same number of chips on each side.

NOTE: The socket is keyed so that the DIMM fits only one way.
Make sure that the entire length of the DIMM (ends and center) is fully seated in the socket and that the levers close securely around the ends of the DIMM.
If you installed a new DIMM, clear the CMOS as follows:

NOTE: You must clear the CMOS after installing a new DIMM to ensure compatibility between the new component and the previous settings stored in the BIOS.
Make sure that the
power cable is removed from the power outlet before clearing the CMOS.
TO CLEAR THE CMOS(+) side of the battery
faces up.
Press the battery down into the socket until it snaps into place. Make sure that the battery is securely installed in the socket.
If you installed a new DIMM and cleared the CMOS, make sure to reset the time and date in Setup--------------------

[ATTACH=CONFIG]32759[/ATTACH]
FE1-6405-000 DIMM ASS'Y, 1GB
FE1-6394-000 DIMM ASS'Y, 512MB

Do you guys know what the Dimm specs are, for example are the SDRAM PC2-1600 non-parity?

[drackox]

Re: Canon ImagePress c7010vp E747-8000

Do you guys know what the Dimm specs are, for example are the SDRAM PC2-1600 non-parity?

I found it, I pulled a DIMM out of the sheet and between a bunch of sites, was able to find out what to use.

The DIMM chips are made by samsung, Chip part #k4t51083qi which showed it was a DDR2 SDRAM 800 MHZ non parity module 8x64mb chipset.

So on one side it would be 512mb and on two sided dimms would yield 1gb. This makes sense since the 3gb server has two 2 sided chips and 2 one sided chips.

So now I need to find two good sets of high reliability 1GB PC2-6400 DDR2-800mhz non ECC unbuffered CL6 240pin modules.

Smart (the brand canon is selling) sells a simular module through at Memory4Less for $134... I'm sure kingston or crucial has one cheaper. Canon wants almost $800 for the module - their markup is astronomical.

Just an update: Crucial sells one with a lifetime warranty for $15-$20...

[drackox]

Re: Canon ImagePress c7010vp E747-8000

I found it, I pulled a DIMM out of the sheet and between a bunch of sites, was able to find out what to use.

The DIMM chips are made by samsung, Chip part #k4t51083qi which showed it was a DDR2 SDRAM 800 MHZ non parity module 8x64mb chipset.

So on one side it would be 512mb and on two sided dimms would yield 1gb. This makes sense since the 3gb server has two 2 sided chips and 2 one sided chips.

So now I need to find two good sets of high reliability 1GB PC2-6400 DDR2-800mhz non ECC unbuffered CL6 240pin modules.

Smart (the brand canon is selling) sells a simular module through at Memory4Less for $134... I'm sure kingston or crucial has one cheaper. Canon wants almost $800 for the module - their markup is astronomical.

Just an update: Crucial sells one with a lifetime warranty for $15-$20...

I ran memtest on the memory and it's on pass 62 with no errors and has run for 24hours. I just replaced the memory with new DIMMs and no luck. Still getting the error.

Waiting for for a Main Controller Board-M. I will replace that and let everyone know my findings.

[drackox]

Re: Canon ImagePress c7010vp E747-8000

I ran memtest on the memory and it's on pass 62 with no errors and has run for 24hours. I just replaced the memory with new DIMMs and no luck. Still getting the error.

Waiting for for a Main Controller Board-M. I will replace that and let everyone know my findings.

Just an update... Following the service manuals suggestion, I have replaced the RO-B assembly board, and now have replaced the Main Board PCB -M.

The result: still the same error I will swap the fiery server when one comes next week. After that if it still errors, I'm stuck :/

[drackox]

Re: Canon ImagePress c7010vp E747-8000

Just an update... Following the service manuals suggestion, I have replaced the RO-B assembly board, and now have replaced the Main Board PCB -M.

The result: still the same error I will swap the fiery server when one comes next week. After that if it still errors, I'm stuck :/

We we put a working a3200 on the printer and still gets the same error. What do we do now? Stuck... Any help would be great. Thanks

[randall]

Re: Canon ImagePress c7010vp E747-8000

We we put a working a3200 on the printer and still gets the same error. What do we do now? Stuck... Any help would be great. Thanks

Sounds like communication failure, and you have already changed both logic processing ends (pcb), swap out both comm. cables as either a pin or wire inside may be damaged.

If all else fails, go old school.
Remove server
Set IMG-CON to 0 (note number 3 or 4)
Power cycle off then on
Clear MMI
power cycle
Reset IMG-CON to appropriate value
Power off
Connect server
Power on
Test print configuration page from server