E-0000004-001 on a Canon IR 3100c

[SimplyME]

hello there,

I have a problem with a Canon IR 3100c, it shows an erorr code :
E-0000004-001

can somebody help me with this problem?

[Oze]

Are you a technician?

[SimplyME]

yes i am a tehnician, and a customer asked me if i can help him with this problem (the erorr code) . The problem is that i don't have a service manual for this copier, so i'm asking for your support.

[Oze]

E0004 errors mean that the fixing heater did not reach the target temp in time.
Check the fuser for flat spots by turning the blue/green delivery guide wheel..you'll feel the flat spots as you rotate the wheel.
It COULD be dirty thermistors/thermoswitches but in my experience flat spotted UFR will cause this error.
You can either refurb the fuser...which is quite a job if you've never done it before...or you'll have advise the customer to purchase a complete fuser.

[smiley]

i agree what oze said and try to check the sensor on the front door.