E227-0001 C2880

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  • repeatcopiers
    Senior Tech

    Site Contributor
    500+ Posts
    • Sep 2008
    • 591
    #1

    E227-0001 C2880

    I have a customer with a C2880, the copier said replace waste toner, so she ordered one online and put it in and the machine is giving her a E227-0001. This error is a first with me on this model, book says Power Supply error in the reader unit, is there something other than replacing the power supply I should try?
    Tags: None
    • charm5496
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2008
      • 2387
      #2
      Re: E227-0001 C2880

      normally it is the DC voltage missing. Get your meter out and check the power supply outputs. The customer installing the waste box really has nothing to do with error.
      Accidents don't just happen. They must be carelessly planned.

        Comment

        • repeatcopiers
          Senior Tech

          Site Contributor
          500+ Posts
          • Sep 2008
          • 591
          #3
          Re: E227-0001 C2880

          Originally posted by charm5496
          normally it is the DC voltage missing. Get your meter out and check the power supply outputs. The customer installing the waste box really has nothing to do with error.
          The main power source is getting 115v, the reader unit is getting 0. There are numerous power supply pcbs, but the diagram looks like the reader unit gets power from the Controller Power Supply, is that correct?

            Comment

            • charm5496
              Service Manager

              Site Contributor
              1,000+ Posts
              • Apr 2008
              • 2387
              #4
              Re: E227-0001 C2880

              you have to go to the main power supply. The 24v DC is not being produced when you turn the copier on and that is why the machine is throwing an error. If there is no power at the power supply, then it needs repair or replacing.
              Accidents don't just happen. They must be carelessly planned.

                Comment

                • JParker
                  Technician II

                  Site Contributor
                  50+ Posts
                  • Jul 2015
                  • 51
                  #5
                  Re: E227-0001 C2880

                  I've fixed that error code be re-seating the connection on the 2 ribbon cables from the reader to the MC PCB.

                    Comment

                    • repeatcopiers
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Sep 2008
                      • 591
                      #6
                      Re: E227-0001 C2880

                      Originally posted by JParker
                      I've fixed that error code be re-seating the connection on the 2 ribbon cables from the reader to the MC PCB.

                      I don't see ribbon cables on the Main Controller. The DC controller has several, is that what I'm suppose to be looking at? We replaced the main controller power supply FG3-3843, but same problem.

                        Comment

                        • JParker
                          Technician II

                          Site Contributor
                          50+ Posts
                          • Jul 2015
                          • 51
                          #7
                          Re: E227-0001 C2880

                          Originally posted by repeatcopiers
                          I don't see ribbon cables on the Main Controller. The DC controller has several, is that what I'm suppose to be looking at? We replaced the main controller power supply FG3-3843, but same problem.
                          I am sorry! For some reason I was thinking advance, not just IR. I downloaded the service manual for the 2880, and see nothing about the reader connections. If you can find them, I would suggest re-seating them. I will dig around one we have the our graveyard and see if I can find anything. Sorry again.

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