E732 AdvC5045

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  • repeatcopiers
    Senior Tech

    Site Contributor
    500+ Posts
    • Sep 2008
    • 591

    #1

    E732 AdvC5045

    Customer gets E732-0001 every morning upon powering on their AdvC5045. Once they power off and back on it works fine, but the next morning it happens again. The service mode says to check connector, got that.....but the 2nd remedy says Check the power of the Scanner ->whether to performinitialization at start-up? I'm not familiar with this, could someone enlighten me?
  • charm5496
    Service Manager

    Site Contributor
    1,000+ Posts
    • Apr 2008
    • 2387

    #2
    Re: E732 AdvC5045

    I would pull both main controllers out and reseat the RAM on them, clean the connectors and then make sure there are no bent pins going into the riser PCB. You might have to replace MN-CON2
    Accidents don't just happen. They must be carelessly planned.

    Comment

    • Burdy500
      Technician
      • May 2016
      • 44

      #3
      Re: E732 AdvC5045

      first you should try to turn of deep sleep in service mode, maybe you got luck..

      Comment

      • repeatcopiers
        Senior Tech

        Site Contributor
        500+ Posts
        • Sep 2008
        • 591

        #4
        Re: E732 AdvC5045

        [QUOTE=charm5496;524934]I would pull both main controllers out and reseat the RAM on them, clean the connectors and then make sure there are no bent pins going into the riser PCB. You might have to replace MN-CON2[/QUOTE

        Does it make sense that when they wake it up during the day it wakes up just fine but when they wake it up in the morning it gives the error? Im recalling something years ago on the ir3300 copiers that would throw an error and the fix was changing the sleep to low power mode or high power mode......something like that.

        Comment

        • repeatcopiers
          Senior Tech

          Site Contributor
          500+ Posts
          • Sep 2008
          • 591

          #5
          Re: E732 AdvC5045

          Originally posted by Burdy500
          first you should try to turn of deep sleep in service mode, maybe you got luck..
          Are you talking about turning off auto sleep in service mode or is there something else I'm not seeing.....will it ever go to sleep if this is turned off?

          Comment

          • Burdy500
            Technician
            • May 2016
            • 44

            #6
            Re: E732 AdvC5045

            I mean in servicemode. not in usermode Copier/function/user/sleep 1 》0

            Comment

            • Burdy500
              Technician
              • May 2016
              • 44

              #7
              Re: E732 AdvC5045

              it will never go to sleep then. I use it sometimes when mfp's won't get awake after 1st print in the morning. good luck!

              Comment

              • Burdy500
                Technician
                • May 2016
                • 44

                #8
                Re: E732 AdvC5045

                and install latest firmware for this bugfix ☺

                Comment

                • repeatcopiers
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Sep 2008
                  • 591

                  #9
                  Re: E732 AdvC5045

                  Reseated Main Controllers 1 and 2, problem fixed. Thanks!

                  Comment

                  • Helpdeskforum
                    Technician
                    • Jul 2016
                    • 28

                    #10
                    Re: E732 AdvC5045

                    👍tnx for your update

                    Comment

                    • charm5496
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Apr 2008
                      • 2387

                      #11
                      Re: E732 AdvC5045

                      Originally posted by repeatcopiers
                      Reseated Main Controllers 1 and 2, problem fixed. Thanks!
                      awesome man, sometimes they just get loose and the connections are not any good then
                      Accidents don't just happen. They must be carelessly planned.

                      Comment

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